Customer Reviews

Verbal Self Defense in The Workplace: Proven Psychological Secrets to Help You Beat The Office Bully

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I purchased this book because I work in retail and have to deal with bad bosses. I work in an all female environment that is very unprofessional and I had reached the point where I dreaded going to work and nearly quit. I've been at this store 4 months now and it was really in month 3 that I was having a lot of problems.

As many other reviewers have previously stated, this book is not an instant cure. The book is useful because it shows you how to be more flexible in dealing with the situation by helping you to clearly define the specific words, tones and actions that create negative emotional responses in you; and how to recognize negative emotions creeping up on you using physiological cues before you have an embarrassing meltdown.

Once you realize how your body responds to different types of stress and what specifically pushes your buttons, you learn how to communicate so that you can either stop being offended by those behaviors or get the other person to change by asking them to stop the specific action that bugs you (like pointing their finger in your face when they talk to you).

What I've found to be the most helpful to changing how people treat me is learning to be aware of my words, tone, posture, facial expression, and body language. Especially the facial tone and posture.

This book teaches you to use your head instead of letting yourself get caught up in emotion to the point that it hinders your ability to effectively respond to bullying.

Length:: 8:03 Mins

Powerful Book on how to deal with bullies in the work place.