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Most Helpful Customer Reviews
48 of 49 people found the following review helpful:
5.0 out of 5 stars
Ease and Excellence in Rolling Pastry/Cookie Dough,
By A Customer
This review is from: Vic Firth Marble Rolling Pin (Kitchen)
With the Vic Firth 12-Inch Marble Rolling Pin, I do not hesitate to make my own pie crusts and rolling out any other type of pastry/cookie dough is very easy and a pleasure. This is the best rolling pin I've every used and the third one I've owned. Because of the marble surface, the dough remains cool and at an even temperature, allowing you to work with the dough easily - the dough remains consistent in texture and does not stick to the rolling pin. The rolling pin is also very easy to clean and store. It's a great product for whatever your "rolling" needs may be. I lent my rolling pin to my mother and I think she's going to keep it and I'll have to purchase another one. Without hesitation, I would purchase this product again and I would give it as a gift.
11 of 11 people found the following review helpful:
2.0 out of 5 stars
Chipped, noisy, and shorter than stated,
By Bibliophile (Champaign, IL USA) - See all my reviews
Amazon Verified Purchase(What's this?)
This review is from: Vic Firth Marble Rolling Pin (Kitchen)
I wanted a marble rolling pin with handles and a longer-than-10" roller. This one had good reviews (here and elsewhere), Amazon's listing says it's 20" long, it's listed elsewhere as having a 12" surface and a review here called it 12", and I didn't care that it doesn't come with a base/stand. Unfortunately, what I received is only 18" long with a 10" marble roller that has some small chips and divots. And yes, it has metal ball bearings, but I can't imagine they're supposed to rattle noisily every time the rolling pin is moved at all.
I called Amazon to see whether this was some sort of replaceable fluke or I should just get a refund. A very helpful customer-service person told me this pin's in their system as refund-only, no replacements, because they're pulling it to check its description -- apparently because they've been getting a lot of returns. She promptly and cheerfully refunded not only the purchase price but also shipping costs, even though I told her I got free shipping on the order; she said they'd add that amount anyhow to apologize for the trouble. Great! However, when I asked whether I could be notified if they find or get the advertised longer pins (reviews were positive enough that despite this one's specific problems, I'd be willing to try again with the correct length), she said they can't notify me but that I could check the site again in a month to see if the pin was available again. I explained that it's *currently* available, labeled "In Stock" and apparently orderable, and she simply suggested I could try ordering it again in a month or so to see what arrives. So, kudos to Amazon for their lovely return/refund policy and the nice customer-service person I reached, but boos to them for still listing and selling this item even while investigating it after many returns. This is supposed to be a review of the pin, though, not of Amazon's policies. It's 18" instead of the listing's stated 20", and it arrived with a flawed rolling surface and really noisy bearings. I'm giving it a second star because it does roll very smoothly and has comfortable handles. It'd probably do a fine (albeit loud) job, though not on smooth things like fondant with those chips.
11 of 11 people found the following review helpful:
5.0 out of 5 stars
Nice Rolling Pin,
By nini890 "nini890" (New York, USA) - See all my reviews
Amazon Verified Purchase(What's this?)
This review is from: Vic Firth Marble Rolling Pin (Kitchen)
This is my first marble rolling pin and I'm very satisfied with it. It's made from good quality, heavy marble and is great for pastries.
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