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Most Helpful Customer Reviews
10 of 13 people found the following review helpful:
1.0 out of 5 stars
excitment waned ....first impressions shot out the window,
By
This review is from: Victory Touring Cruiser Men's Cruiser Bike (26-Inch Wheels) (Sports)
I must say I was really excited about my bike. So much so I opted for next day shipping. Unfortunately when I opened the box I first noticed the fenders were all dinged up... I mean not a dent here or there, I mean thrown down a cliff banged up. So I thought maybe I could just get new fenders sent, so I pulled the bike out of the box to notice the parts are all zip tied to the frame and only a thin piece of cardboard and tissue paper that was worn through and almost all the parts were rubbing against the frame. The frame is scratched in too many places to count. I did not go any further. I found the manual with this on the front cover, "congratulations on your new bike! Cycle Force Group is dedicated to making sure you are satisfied with your new bicycle and want to help with any questions you may have." "DO NOT return product to the store. Please contact Cycle Force Group for assistance." That is a direct quote. Well don't bother calling the useless "customer service" The rep told me to call Amazon.. I told her I did not want to be come a ping pong ball and the damage is clearly due to sub par packaging and for her to call Amazon and between them figure out how they would take care of me, THE CUSTOMER! Well I waited for a couple hours and no response so I call again to hear, "I'm sorry our office is now closed." I was furious for not getting any follow up. I called Amazon and they set up another delivery of another bike and I'm assured they will quality assurance check it prior to shipping. This was clearly not so much a shipping problem as it is the packaging, it's just not packaged to be safely shipped from China to the U.S. east coast. The packaging would barely hold up to get the bike shipped across town. I have no idea what other problems this bike may have, I never even came close to putting it together. I will follow up with now dealing with getting this piece of crap boxed back up and somehow shipped back to Amazon and hopefully the next one will come in much better condition. I will for sure be letting you know. BTW this bike looks pretty cool, I wish they would have taken some pride in packing it to make sure it got here in acceptable condition. Such a waste for everyone involved.
1 of 1 people found the following review helpful:
3.0 out of 5 stars
JUST OK,
By Linda Kemble (THOUSAND OAKS, CA United States) - See all my reviews
Amazon Verified Purchase(What's this?)
This review is from: Victory Touring Cruiser Men's Cruiser Bike (26-Inch Wheels) (Sports)
BIKE IS OK, HOWEVER, THE BIKE DOES SEEM TO CREEK WE HAVE NOTICED AFTER RIDING IT 3 TIMES. WONDERING IF THE FRAME HAS DEFECTS?? THE FENDERS ARE VERY POORLY MADE (FLIMSY) AND ARRIVED DENTED. WE OPTED TO LEAVE THEM OFF THE BIKE WHEN WE WERE PUTTING IT TOGETHER AND IT LOOKED FINE WITHOUT THE FENDERS. FENDERS OVER WHEELS HAD STICKERS/DECALS AND ONE OF THEM WERE POORLY PLACED.
5 of 7 people found the following review helpful:
5.0 out of 5 stars
Victory Touring Cruiser,
This review is from: Victory Touring Cruiser Men's Cruiser Bike (26-Inch Wheels) (Sports)
The bike arrived with two screws and one nut missing. They are metric but I was able to replace them at Lowes. After that, the fenders took some extra time but not difficult. Nice bike, rides smoothly and the gearing is just right for me.
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