Customer Reviews

Video Professor Starter Pack

5 star:		(3)
4 star:		(1)
3 star:		(1)
2 star:		(0)
1 star:		(15)

 

 

I have say that I was shocked to find my account was debted (...)5. I thought I was a very good shopper but Video Professor showed me different. I am now fighting a nightmare to stop payments. This company has found a way to scam the public. What will it take to stop this? My fear of shopping on line has just become real.

I ordered a program from Video Professor. At the time that I ordered, I told the order taker that I only wanted that particular program. I did not want to receive future programs unless I specifically ordered them. I received the program I ordered. However, some time later I received another program that I did not order and did not want. I called customer service. They said to send it back. I said I had no intention of spending my own money and time standing in line at the Post Office. Then they offered to send a self-addressed, pre-paid mailing label. I agreed and waited for them to send it. Apparently, more than one month went by and I still had not received the label. But, they deducted $69.95 from my checking account anyway. I called them about this. They said they would make sure the label got to me. A month later, it still had not arrived. I called again. They promised another label. To date, I haven't received the return label; but, they still have $69.95 of my money taken at the end of April and now it is July.

This is all a scam for the maker to get your credit card info and steal from you!! It happened to me and it took SEVERAL months to get them to stop charging my credit card 80 bucks a month! SCAM!! This guy is a pathetic old dirtbag that is out to screw people out of their money. AVOID!!

The MS Word product wasn't bad.

Here is what was bad.

1. They say they will send you a product for free. What they don't say is that they also include two other DVDs in the package, and that if you don't read the fine print you will be billed directly for these unless you return the product immediately.

2. There are NO return instructions. You have to search the website and actually call a representative to get an address and a RETURN CODE so that you can actually return the product, i.e. they try to make it impossible to return product.

3. They start sending you additional products immediately and charging your credit card for these. You have to (a) get a return code to send these back, and (b) fight the telephone sales rep to stop them sending you more product.

This is one of the worst SCAM business models I have seen and I would advise everyone NEVER BUY A PRODUCT FROM THIS COMPANY"

The way the CEO talks about "Giving product free!" is surely misleading advertising. I am going to pursue this with my State AG.

I was one of the many who fell for the commercials on television promoting the free lessons. I went online and ordered the eBay lesson. I was shocked to find my card charged for the full amount, $[...] just a few days after I received the product. I called the Video Professor immediately and asked them why they charged me. They said that the lesson is only free for a 10 day evaluation. I either had to call them before the 10 days was over and return the product or they would bill me for the full amount (which is what happened). I spent over a month trying to get my month back unsuccessfully. I have since researched the Video Professor online and am shocked to see that this same issue is happening many many people. PLEASE... before you purchase any product from the Video Professor, do your homework. Read the fine print on the Video Professor website. Do a google search on "Video Professor" and read what others have experiences. Then, make your decision. I paid dearly for my mistake. I hope you will research this carefully before making your decision.

Don't EVER buy anything from VIDEO PROFESSOR... I did it as a pass thru sale ($6 sale) to accomplish something else and SURPRISE SURPRISE they charged me $189 10 days later because I didn't return a 'Free' CD to them. It's all in the fine print....
Refund my money in 21-30 days when I return a 'free' CD that admittedly they DO NOT re-send out to any future 'customers'. This company is working the loops on customer trust. They should be ashamed.

Beware of this guy....he will send you unwanted videos and keep charging your credit card $70/month month after month....no customer service to respond to complaints ...will report this scumbag to better business bureau

I knew about the 10 day deadline to stop the extra charges and actually made it in time. I also called the customer service line to inform them that I had sent in the refusal notice. But they charged me anyway. So I called them to ask what was up and they said it was a mistake and would be taken care of in five days. So in seven days I called them again to ask where was my refund. Once again, they said it was a mix up or a clerical error and it would be taken care of in five days. This process repeated over and over. Each time they apologized and said it was a clerical error and would be taken care of within five days. But of course it never was. It was just one lie after another. It went on for months before I finally wrote to the Denver Better Business Bureau. Only then did they actually refund the money that they had no right to take from me in the first place. John Scherer (the video professor) is as dishonest as they come. They might not be breaking the law but if you have an ounce of sense in your head, you will never do business with this crook. (I called him much worse when I was fighting to get my money back.)

When I saw my credit card bill [...] Called to cancel as I only had the product for a couple of weeks and barely started it, but their "customer service" guy just argued with me insinuating I was some kind of moron who couldn't read fine print! And who does and why would you have to? He also informed me that another package was on it's way! News to me I didn't order it. But when I did order the first package, the person on the phone was speaking in such a convoluted way, it made me feel very uneasy. I don't even know if the lessons are good because I haven't had time to go through them yet. But this is no way to conduct a business. I've never written a review before but feel compelled to warn people of this guy - his ads are always screening. Watch out!!!

I ordered it direct through video professor. They ebay and said they were sending excel as a trial and I had to return the advanced Excel. They never sent Excel, they sent internet security. When I wrote them through their website they never responded. Their website said if I returned without a code, I would not get credit so I waited. I called the next week and they told me I was past the return period. It cost me close to $200 for CD's I never ordered!