Customer Reviews

ViewSonic VA721 17" LCD Monitor

5 star:		(2)
4 star:		(0)
3 star:		(1)
2 star:		(0)
1 star:		(2)

 

 

I recieved this monitor for Christmas in 2004, and I am in love. Both with my husband for buying it and with the monitor itself! Ths colors are SO precise that you can take a photo and put it next the the monitor and it will match!

My only problem with it, is the fact that I can't clean the ball point pen off it (my 3 year old daughter drew a picture for me!)

Got this for 199.99 at CompUSA. What a steal! Great graphics, fast refreshing time (8ms), a sub $200 monitor which is a huge space saver --> what more can you want? Also works great for video games. There's no DVI connection which is the only bad thing but other than that, this is a must have especially for the price.

I value ViewSonic brand so I bought one VA721 from Office Depot during Thanksgiving time last year. Unfortunately either the backlight or one of the RGB color was broken in about 1.5 months so that the screen looks very weird. I am an engineer and I understand this will happen sometimes. I called the customer service. I told them that I understand this and just want to get this fixed and I got Advanced Replacement permit to replace the broken one. The representative said I should receive the replacement in about 3 days. This is all good.

So I waited for about a week, but I did not receive the replacement. I called again. The representative said they are still trying to allocate one unit for me (I thought ViewSonic make LCD monitor, am I right?) and should be available in next several days. So I waited another week and but I did not receive it. I called third time and I was promised to have one tomorrow. OK, I can live with that. However, I did not have my unit in 3 days not even a confirmation email. So I called again. By now I was really upset so I requested to talk to the manager. The representative told me the manager's name is John, but the manager said his name is Mike (a fake one?! whatever). The manager did not have any patience to listen to me but promise me to ship one unit for me by next Monday. Ok, whatelse can I do other than taking their words?

Eventually I got my unit in about a month after I first called. Guess what I got? A LCD monitor made in May 2004 with scratch everywhere around the body of the monitor and even had greese on the power cord. My VA721 was made in August 2005 and it's almost brand new. So I called again and got another Advanced Replacement permit. Now it is about another month and I haven't heard anything from them and haven't got anything either. I am tired of calling them. I will see how long I will have my second replacement back and I will keep you guys posted.

I will never buy ViewSonic products again and I will tell my friend so too.

View sonic has a website for drivers, but the VA 721 is not listed. Can't find any driver.
Yes, a disette of drivers came with the monitor, but operating systems created since the driver diskette are not addressed. For example Vista and Win 7. There seems to be no help to find the drivers at all. Can't tell what's going on. Still selling teh VA721, but with no drivers? or what?

I, too, had problems with ViewSonic's customer service. First unit purchased in 10/05 and broke (it just wouldn't light up) in 7/06. I sent the unit back to ViewSonic who told me I would hear from them within 10 business days. One month later and no word from the company. I called and they couldn't find my monitor, but agreed they had received it! They sent me a new unit (new to me anyway) in late 8/06. Now it is 1/07 and the new unit is going dimmer by the day. Can't return as the replacement unit's warranty is only 90 days! Thank goodness my husband works with computers and has a ready supply of monitors that I can borrow in a pinch.