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Three defective monitors and counting...
on April 19, 2015
The first monitor worked fine for about three months when all of a sudden, I vertical purple line appear right in the middle of the screen. I've contacted ViewSonic who gave me a RMA number and requested that I shipped it back to them at my own expense which ran about $80 which already meant that this was not good value for money after adding this $80 to the cost. I was told it will take 5 to 10 business days for repairs. Then a week after they have received the monitor based on FedEx tracking and no status update I called them and they confirmed that they received it and working on it after which the online status was update that they received it. I have waited another week at which time this was 11 business days and called again for an update and was informed that this is 5 to 10 business days after they log it onto their system and not from the time they received it. So, I waited another week at which time I was without a monitor for a month and called again to inquire what is going on. At this time they told me that the will send me a replacement which I received a week later.
When I connected the replacement, the monitor was flickering on and off with some bleeding in the corner. I called them immediate and they asked that ship it back again. This time, they provided a prepaid shipping label. Another three weeks and I receive the "fixed" monitor back. It lasted about 3 days until the flickering started again. I tested it with different cables and on different laptops other than my desktop to rule out a graphics card or cable issue. Two days after the flickering, the monitor have no display. The power light goes on indicating there is power, but the screen is still black.
Another call to ViewSonic who asked me the ship it back again, but this time they want me to do it again at my cost. I refused and and said they need to provide me with prepaid label again and that I am not interested in receiving a 4th ViewSonic monitor and that I want a refund now. This has been escalated to management now. I am not holding my breath to either get a refund or working monitor anymore and will just have to write of the about $300 this monitor costed me so far and will get a monitor from another manufacturer.
I know that sometimes that somethign will go wrong with any new things, but they way ViewSonic has been handling the repairs and now that is the 3rd time I have to ship the monitor back is really not acceptable and I will never purchase another ViewSonic product again and I would never recommend this to anyone else.