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Most Helpful Customer Reviews
47 of 48 people found the following review helpful:
5.0 out of 5 stars
baker in Atlanta,
By
Amazon Verified Purchase(What's this?)
This review is from: Viking Professional 5 -quart Stand Mixer, Black (Kitchen)
I love this mixer!! I began researching the countertop mixers after reading the poor reviews on the KitchenAid. This mixer works wonderfully! I use spouted whole grain flour to make everything from cookies to bread; it is a very heavy and dense flour to work with, but no problem for this mixer at all. I even made sprouted whole grain oatmeal raisin chip cookies and it mixed all the ingreidents very quickly and perfectly. This receipe used to bog down my old hand mixer and I would end up mixing by hand...forever. This is a wonderful machine and I am so glad I bought it. FYI, it is heavy, but has wheels in the base that allow you to roll it accross the counter.
60 of 64 people found the following review helpful:
5.0 out of 5 stars
Worth every penny!,
By bakerash (Dallas, TX) - See all my reviews
This review is from: Viking Professional 5 Quart Stand Mixer - Stainless Grey
In my serach for a mixer that would make homemade marshmallows, I narrowed it down between the Viking and the Kitchen Aid. The Viking mixer was fairly new at the time but the reviews were great. The long standing Kitchen reviews had gone from good to terrible. From what I read, Kitchen Aid replaced some of its metal machine/motor parts with plastic parts and the mixers were breaking inside. For the same price the Viking is built better and is industrial strength. I can make multiple batches of marshmallows back-to-back without any strain on my Viking mixer's motor. It actually makes the marshmallows in half the time as my mom's Kitchen Aid, which is half the time the recipe calls for. I am very pleased with my purchase and would tell all my friends and family to get a Viking if they were looking to purchase a mixer. I am even looking to purchase their brand in other kitchen appliances. As a baker, you cannot go wrong with this one!
16 of 16 people found the following review helpful:
1.0 out of 5 stars
Poor quality, short life, and the world's worst customer service,
By
This review is from: Viking Professional 5 Quart Stand Mixer - Stainless Grey
We purchased our first Viking 5 QT stand mixer a couple of years ago. Right out of the box, the mixer made a metal on metal grating sound when it was used and emitted a heavy ozone odor. We returned it to the retailer for replacement.The replacement Viking mixer worked fine for the first year, in which it was only used for cake batters and fruit sauces. However, the first time we attempted to make a single loaf of whole wheat bread, which is well below the stated capacity of the mixer, the machine started making the same metal on metal grating sound and emitting the same heavy ozone odor, and then failed completely. Viking seems to be one of those rare companies that simply doesn't want to hear from its end users. We tried to call their headquarters to discuss this problem with a design engineer, and the number doesn't even go through--the call is automatically forwarded to a third party repair operation in Detroit. After a lot of effort, we eventually got through to Viking itself. No one was available to speak to us about any product specifics at all. The same was true when we called the repair vendor in Detroit. Also, the cost of repairing this mixer when either the motor or the gearbox fails is almost the same cost as replacing the mixer. We have a Viking range and the design, material and build quality are all outstanding. But Viking's countertop mixers are, in our experience, overpriced junk that simply aren't capable of handling the workload of breadmaking, even when only using 2-3 cups of flour. Further, Viking mixers used to be made in Italy, and are now being made in China--the manufacturing cost surely dropped, but the retail price remains as high as ever. Which I suppose is a credible data point that Viking cares only about profit, and no longer about product quality or customer service. All in all, we would never buy another Viking product, given our poor experience with this mixer, and with Viking's extraordinarily bad customer service. For bread making, the Electrolux Assistant mixer from Sweden seems to be everything that we had hoped the Viking Mixer would be. It can handle large capacity, it has a reputation for reliability, and its manufacturers stand behind it. 2115|R99499QPX1OJM;2115|R2OVHYZI2LASNU;2115|R14OJCAJAZGP1A;
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