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Most Helpful Customer Reviews
62 of 63 people found the following review helpful:
5.0 out of 5 stars
Commercial like mixer without paying commercial price,
By ThomasN (Houston, TX) - See all my reviews
73 of 76 people found the following review helpful:
4.0 out of 5 stars
Great choice for a bread baker,
By CKKNH (New Hampshire, USA) - See all my reviews Pros: 1. The power - the Kitchenaid just cannot compare. The Viking can knead large amounts of the toughest doughs in very short time. In fact, breads that I was accustomed to needing 1/2 hour or more mixing and kneading in the KA took a third of that time in the Viking. 2. The attachments - they are big, and they are heavy. The KA attachments seem very flimsy in comparison. The whip also has more "tines", so that meringues seem to take a much shorter amount of time. 3. The "stir" setting - Bread bakers who use the KA will really appreciate this one. The stir, or slowest speed on the Viking is great for incorporating flour slowly into doughs, and doesn't cause the flour to jump out of the bowl. In the KA, you get a flour haze in the kitchen unless you've got the pour shield on (and remember to use it). No pour shield needed with the Viking. 3. The maneuverability. Despite the size, the Viking is actually quite easy to move around. It has hidden wheels for moving on the counter, and the weight seems well distributed when you pick it up and carry it. In contrast, the KA is very top-heavy. Cons: 1. Viking should install a "kill" switch that shuts off the motor when the head is raised. My daughter accidentally turned the dial switch on when my hand happened to be next to the paddle attachment - ouch! 2. Viking customer service - it stinks. My first mixer was defective. The bottom half of the mixer was bent, causing the attachments to hit against the side of the bowl. It took over a month to resolve the issue and get a new mixer. Viking customer service goes through a call center, and the people who answer the phones are poorly trained. In addition, the Detroit service center is terrible. They returned the first mixer to me repaired, but scratched and dented. In addition, they were rude and abusive on the phone. Viking, get your customer service in order, and then you'll get five stars. I'd buy this again, despite the bad start I had with it. It's just so much better for bread baking.
69 of 73 people found the following review helpful:
1.0 out of 5 stars
Maybe as installation art...,
By
This review is from: Viking Professional 7 Quart Stand Mixer - Stainless Gray
Purchased this mixer for baking bread, especially bagels, with the odd batch of cookies thrown in. I had read about the Kitchen Aid's problems with plastic gearing, and figured the Viking's 1000 Watts could stand up to single batches of bread. I couldn't have been more wrong -- it took a single batch of bagels (about 7 cups of flour) to kill this machine. Granted, bagels are about as tough a workout as you can get while kneading bread, and had the machine simply cut off under the stress of mixing, rather than dying under the strain, I would have continued to use the mixer to start recipes while finishing them by hand. However, several months out of the box and I had to send it in to their service center in Detroit. Out of my hands for 6 weeks, I get the machine back, use it for a couple of batches of cookies and pizza dough, which it does serviceably well, before it chokes again on another batch of bread. The motor just groans at me when I turn the dial. Now, out of warranty, I'm left with a $600 stainless steel hulk of a machine that just isn't worth fixing until its next inevitable breakdown. Desperately I search for a suitable location to mount this to my wall... "Ceci ce n'est pas une mixer".
2115|R173WQADP18AA;2115|R3HPNC4BFH5EX8;2115|R391QXJ41IYH4M;
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