Customer Reviews

VillaWare V001-43100 Moderno Pro Infinity 1,000-Watt 67-Ounce Blender

5 star:		(2)
4 star:		(0)
3 star:		(0)
2 star:		(3)
1 star:		(7)

 

 

I purchased this blender with a 1 year repair or replace warranty. The blender stopped working after 4 months. When I called Villaware to get a replacement unit, I was told they had no units to send me. I then asked for a refund of my purchase price. They refused. The retailer (not Amazon) was also unwilling to accept a return for refund.

I am so disappointed by this (expensive) blender, which I received as a gift. A few months after I received it--and after very minimal use and no dishwasher cleaning--the jar developed a crack where it attaches to the handle. This began to leak, and when I called Villaware customer service, they first sent me a cheap Oster jar (which didn't fit) and then (rudely) told me there was nothing they could do, as there ARE NO REPLACEMENT PARTS for this blender. What??? And indeed, no online shop sells the jars either. This is a huge rip-off, and I now belatedly see that people have had identical experiences with other Villaware blenders. Buy another brand.

Purchased this blender, loved it, but after about 6 months, the poly canister cracked. I had been both placing it in the dishwasher (which it says is fine) and even hand washing it at times. After searching online, I found this is a common design flaw with this blender--many others have had the canister crack too. Too bad...I really liked how it worked otherwise. Now what do I do? Buy another? yuck.

My cheap Oster blender that cost $29.95 on sale far outlasted and outperformed this blender. The polycarbonate pitcher cracked after about a year of sporadic use--and mostly to puree soups. When I contacted customer service, they said that they discontinued this model and have no replacement parts. For that money, buy a KitchenAid--their customer service is excellent and you can buy spare parts even for an old model--and they stand behind their product.

This WAS a great blender. Then, (like all the other stories) it went bad (the crack appeared, a design flaw) and then teh disapointment... No replacements ... just the, "Sorry, you are out of luck. Thank you. Goodbye."

Unless you like disappointment, I highly discourage buying any Villaware products.

Bought this at Costco, after 2 months the jar cracked and leaked. It was never used to process ice, some frozen berries and well-soaked almonds was as tough as it got. Pity, the base is solid, the unit is quiet, and the blending was all we needed.

I purchased this blender from Williams-Sonoma 2 years ago. I am a raw vegan so I do lots of blending...pretty much daily. I have been pretty happy with this blender overall, but I noticed a few months ago that the jar was cracking on all 4 sides. In the past few days now, its actually leaking through the cracks. Today I called Villaware and they said if I ship the entire unit (base and cracked jar) they will replace it free of charge. I am ok with that since hopefully I get another 2 years of blending out of my initial purchase, but obviously once my replacement jar cracks again, I will definitely choose another make/model. I also noticed on Villaware website that they currently don't offer any blenders in their product line. Hopefully they are working on redesigning this one!

I love my Moderno Pro, not sure if it's the exact model as this. I've had mine for almost a year with no problems. I use it every day for green smoothies with frozen fruit and kale or other dark leafy greens. I recommend it to my friends. Great for the money. Sorry someone else must have received a lemon. Customer service is so important these days, too bad the other reviewer didn't have a good experience. That will cost them sales!

Love the Blender. The jar handle broke within the first couple months. The jar has continued a collection of micro cracks until now, when is simple leaks like a sieve. No replacement parts available. I'm desperate, if your motor died, and you have a jar, I would love to get my hands on it. I'll try some appoxy solutions.

Had this blender for a year when the polycarbonate top developed cracks and leaked like a sieve. Very disappointed. Will probably complain to the BBB.