Customer Reviews

Vinotemp WC24GB 24-Bottle Wine Cellar, Black

5 star:		(0)
4 star:		(2)
3 star:		(0)
2 star:		(0)
1 star:		(2)

 

 

It not only smells bad (I could live with that), and it is loud - you do not want it in your kitchen or anyplace near where you hang out, it emits a loud buzzing noise - last but most important their customer service is terrible. My cooler simply won't shut off, it get's colder and colder and I have to uplug it to keep it from freezing. I have called them multiple times, they never return calls, and if you do reach someone they are no help at all.

The other reviewer must have checked another Vinotemp, because the one I looked up at BBB had a rating of BB (high rating) on a scale from F to AAA. They had 6 complaints, 2 agreeing to perform per contract, 2 unassigned, and 2 denied. While not perfect, for the price of there product that's probably not horrible.

Don't do business with this company....

I purchased a different Vinotemp model...

Mine lasted 5 months before it stopped cooling. It was under warranty. I spoke to customer service. The only way to get it serviced or replaced was if I paid to ship the defective item to them from Oklahoma to California. I didn't agree with this policy and this was not disclosed on the warranty terms that came with this product. I was transferred to the voicemail box of whom I was told was the company president. I expressed my displeasure and requested a call back. No call back was received. Terrible customer service. Given the cost of shipping a large, heavy item over that distance, a person would probably be better off just buying a new wine cooler from a company that stands behind their products.

I have used my Vinotemp wine cellar for only six weeks. I was very
pleased with the price and the quality. The black finish is very
good looking. The temperature controls work very well. I am also
very happy with how quiet the cellar is. I have the little cellar
right next to my dining table. You can hardly if ever hear the
frig unit click on. For the price and think it's an excellent buy and I'm considering purchasing a larger unit and plan to put this little one in my office.