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The Virtual Help Desk: Strategic Management Center

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The Virtual Help Desk: Strategic Management Center [Paperback]

Andrew H. Thomas (Author), Robert M. Steele (Author)

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Book Description

Publication Date: January 1996

This book presents a comprehensive view of how to set up a Help Desk, including how to plan and manage Help Desks, the tools and methologies of Help Desk software, the issue of outsourcing, and the Help Desk as a marketing tool. The book is designed to help companies implement and manage their computer support effort in the most economical and effective manner.

#outer_postBodyPS { display: none; } #psGradient { display: none; } #psPlaceHolder { display: none; } #psExpand { display: none; } This book presents a comprehensive view of how to set up a Help Desk, including how to plan and manage Help Desks, the tools and methologies of Help Desk software, the issue of outsourcing, and the Help Desk as a marketing tool. The book is designed to help companies implement and manage their computer support effort in the most economical and effective manner.

Product Details

Paperback: 200 pages
Publisher: Coriolis Group (January 1996)
Language: English
ISBN-10: 185032204X
ISBN-13: 978-1850322047
Product Dimensions: 8.8 x 6 x 0.7 inches
Shipping Weight: 14.1 ounces
Amazon Best Sellers Rank: #8,060,079 in Books (See Top 100 in Books)

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