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5 of 5 people found the following review helpful
on June 2, 2013
I downloaded VLC and also got TidyNet in the bargain, a browser redirector/adware injector. I Googled how to get rid of the malware and Jupiter was high up in the listing, advertising that they could cleanse an infected system. While reading their web page a chat box opened up and an employee offered his help. I explained the situation and asked how much it would cost to which he answered '$29.99'. He got my phone number and called me directly. He said he needed to gain access to my system in order to effect repairs and made three separate attempts to gain access to my desktop but was only marginally successful each time. He did manage to get a program downloaded which he ran. The program said that there were a number of issues (laptop had crashed, there was a virus, the deleted files folder had not been emptied and defrag.exe was missing. He said that he could definitely fix all five (? I only counted four and at least three of them were not an issue to me) problems for me for $150. I declined and then he started negotiating the price. The fact that he didn't know how to establish a reliable shared desktop (something I do fairly regularly so I know that it can be done) and that I could see the 'missing' system file in a file explorer plus the emphasis on negotiating the most money he could get from me lead me to attempt to break the session at that point. He didn't want to let me go and started dropping his price. After saying multiple times that I was hanging up now while he kept trying to keep me on the line longer I finally just got rude and hung up.

I would not recommend anyone ever have anything to do with the company.
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3 of 3 people found the following review helpful
on September 3, 2013
This review is more about a general PC tune-up than virus removal. My PC was behaving oddly (downloads wouldn't install, Restore wouldn't work, certain programs would not Uninstall, etc, etc.,) and so I gave Jupiter Online Support a try. Long story short, they wanted to charge me for fixing 5 issues, at $29.95 an issue, for a total just under $150. When I said that was way more than I wanted to spend, and offered them $60 the guy babbled on and on and so I just hung up. Several minutes later they called back and said they'd fix everything for $60, which they did, and now my PC is fine.
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2 of 2 people found the following review helpful
on March 21, 2014
I had a problem with several viruses on my older (purchased 2007) desktop pc. Jupiter had advertised a $29.99 price, however after I contacted them they clarified that that was per issue. So it was going to cost me potentially significantly more. However, after some negotiating we settled on $49.99. Now, my machines had a lot of viruses and it took them nearly 9 hours overnight to clean it off. I was surprised that they spent that much time on my pc but the results have been good. My machine is absolutely flying right now, so much so that I don't remember it ever being this fast. It took some negotiating but it certainly was worth it.
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on March 21, 2015
I would not use these guys again. They did OK getting the virus fixed, but have become the virus themselves. They keep calling, refuse to stop - offer all sorts of great deals, but don't get it that they are needed when they are needed and no, I don't want them going onto my computer once a month to check it. I have asked, threatened, everything, and then will even get a call from the exact same person a week later. Have blocked the number, and they end up calling from another one. Makes me think it is either techs working from home, or they change their number because they have to. Make me nervous enough to have uninstalled everything they offered, and set up other virus software. I plain don't trust the guys.
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on October 27, 2014
They did an excellent job in a relatively short period of time. They were courteous and informative throughout. The only reason I did not give them 5 stars is that when it first became apparent extensive work would be required to address the issues with my PC, the agent indicated the charge would be $199.99. Once I provided the credit card info, he then informed me that to fully guarantee the work for a period of one year the cost would be increased to $299.99. I would have preferred to just be told the full amount to begin with. Despite this, due to the quality of the work performed, I would fully recommend this service.
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on November 26, 2014
I am very pleased with this anti-virus service provider, for removing an FBI Trojan Horse virus and cleaning up my pc. The technician worked tirelessly for nearly an hour applying his trade to eradicate the problem. The customer service representative was sympathetic to my financial situation, and worked with me, in order to provide their service to match my finance. I will definitely utilize Jupiter Support again if or when this problem arises again. I truly recommend Jupiter Support to anyone who's experiencing computer virus problems.
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on November 21, 2014
I recently had an experience with my computer stalling, slowing and simply not working well. I tried online remote assistance from Jupiter Support and was extremely satisfied with their service. I was helped by several of their associates and they were polite, and moved quickly to repair my computer to its original speed. I have used one other company in the past and was greatly dissatisfied but Jupiter has restored my confidence in online company that works well, is courteous and does what they say. Thanks Jupiter.
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on August 2, 2014
Jupiter Support is outstanding. Every time I call in with a problem, they take the time to not only fix the problem but explain the problem and the solution. If I continue to have the problem that same day, they assign a senior techincal support expert to fix the problem. This happened only once and the issue was resolved.

Would highly recommend Jupiter Support to anyone and have referred seveal of my friends to their service.

Keep up the great work Jupiter
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on October 3, 2014
So far, so good. The personnel were extremely friendly and took a lot of time removing malware from my computer. Naturally, I don't know how things will look a month from now, but at this point I am very satisfied. I must compliment the personnel (John and Sean, in this case) for their helpful attitude. The cost seems reasonable, considering that I had a great many problems on my computer. If things continue looking good, I will probably use Jupiter Support again.
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on October 26, 2013
I have been a customer for several years and when my desktop gets in a jam, I know I can always rely on Jupiter to fix the problem.
I use chrome a lot with about 7 user names and when I couldn't access any of them I called Jupiter for support. John, cleaned everything up and got all of my user names back with all my data and bookmarks. He was quick and efficient. Thanks John for doing a great job for me
Howard Lambert
Gold Hill, Colorado
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