Customer Reviews

Visioneer OneTouch 9020 USB Flatbed Scanner (90201D-WU)

5 star:		(4)
4 star:		(3)
3 star:		(0)
2 star:		(2)
1 star:		(5)

 

 

I tried for hours to set this scanner up. If Visioneer made this one-touch 9020 for exclusive use with Windows XP, then why are there so many errors when installing it? Check out Visioneer's support website for this product. It speaks for itself. If this doesn't work, try this; if that doesn't work, try something else. YIKES!! It may be easy to use once you get it set up but I never got that far. And, to add insult to injury, their tech support number is a long-distance call. Returned the 9020 and bought the new HP PSC 1210 all-in-one. I was scanning, copying, and printing literally within minutes. And, at $99, it is an incredible value.

My old Visioneer 7600 Scanner bit the dust. I needed a replacement that worked with Windows XP, installed automatically (without drivers), scanned faster and offered higher resolution. Not only did the Visioneer 9020 meet those requirements, but it has the option to scan negatives and slides. Love that! I'm scanning photos like crazy without a problem. This is one of those rare "landscape" scanners that tucks under my printer stand nicely. Controls are easy to access. I don't use the Paperport software that comes with it, but it installed without a hitch. The scanner works beautifully with my existing MGI PhotoSuite software and my Adobe PhotoShop. Worth the money spent, especially with the free shipping offer. (Got the scanner in less than 48 hours via UPS Ground.)

The paperort software has errors. The tech support does not seem to know how to fix. They gave me steps to do assuring me this will correct. After several hours on the long distance call and following their steps it still has the same error message"cannot creaete link beacause link already used". I was promised a call from a higher lever tech-A week after the promise date and time I get an email. I did call on the date to see what was going on. This tech gave me the same steps as the first agent did. I have not received a reply to that email yet-3 days.

The ease of use is good with my XP program. The only thing I don't like is it configures every time I turn on the computer.Very fast and nice scans. It will take me a little time to figure out the program. ...

I bought this 2 weeks ago and have managed to scan all 350 of my slides which were created in 1976-1981. Was very impressed with the images that were captured. Was even able to resurect those slides in unshowable state (Nothing but black or slides that were shot so lite they were all orange). At the $... price I paid I made my money back after the first 75 conversions. Paperport works well (Could use some Fax software included in the package). Nothing seems to handle 48-bit except Photoshop (Elements doesn't appear to) So 24-bit scans are the default from Paperport. Am overjoyed at the results I have gotten (Slides, Negatives and Color full page/Black & white(with OCR)).

I bought one of those HP dual print-scan deals and put my 9020 in a box. We just moved offices, however, so I decided to bring it in to work and put it to important use since the company scanner is in the old location.

Install was a bit dodgy. I had to go into the device manager and force it to happen from there, since it didn't work originally. Note that paperport is a fine product alone, but 7.0 is the only version that works with this "out of life" UNSUPPORTED 9020 product. 7.0 is relegated to Adobe 5.0, so there seems no way to go directly to PDF which sucks. My computer has Adobe 8.0. The two don't mix.

WARNING: If you are using this product on a NEWER PC with XP, it will install some OLD VERSIONS of DLL's currently on your system. Although this doesn't seem to be a problem, be forewarned.

Most of the installation problems occur with the actual driver. For some reason it is interlinked with the paperport 7.0 installation routine, which is somehow supposed to call the Windows plug-and-play driver installation. That never worked right, not on Windows XP or Windows 98 SE. (My results only.)

PLUSES: the image quality puts my HP scanner to shame, and the scanner interface is very tunable. THAT's GREAT if you want to tweak the scan for the best image quality. The ability to do film and negatives is really cool if you are into that sort of thing--most scanners can't do it. The quality of the machine is great, but the install was buggy and the one-touch system can interact poorly with other sytems.

NOTE: my HP product was even worse, so that's why I gave it 4 stars. For my HP to even print on my dell, I had to upload the newest BIOS directly from dell. The HP printer-scanner is a good machine, but their software SUCKS. SO in perspective, the visioneer product is pretty good.

I'm sorry that so many bad reviews have been written about this scanner, as I have had mine for about three years, and have had NO problems at all. It installed without a hitch, ( using Windows ME, and now XP ) with both operating systems, and is very fast and accurate. I have scanned thousands of images without a problem, and would be lost without it. I am researching my genealogy, and need a reliable scanner. This is it ! I even pack it along when I go out of state searching for ancestors with my laptop. Works like a champ.

9020..WORK ONLY ON FLAT ART....TRANSPARENCIES...NOT AT ALL...TECH AND CUST SUPPORT NOT EXISTING...PROBLEM IS IT WILL NOT WORK EVEN AS A DOOR STOP...
PS. AFTER OVER 40 YEARS IN PHOTO LAB BUSSINES, AND WORKING WITH MANY TOP NOTCH UNITS...THIS THING IS THE LEMON...
M.I.B

After 5 years with my old $39 Visioneer scanner, I was excited to upgrade to a newer, faster model. I was anxious to use the slide/negative function. Unfortunately, I was disappointed from the start.

Image quality of the slide/negative scans are so poor that I can't use them. To make matters worse, my particular scanner has a long white electrical band that continually "snags" during scans, jamming the entire scanner. If that isn't enough, today a piece of black rubber with electrical tape "fell" off from somewhere inside (I can see it beneath the glass) and now the scanner won't work at all.

Customer service is no help. Waste of time, waste of money and I've never seen anything made so cheaply! It's been 6 weeks and even the glued-on labels are coming off... I'm hoping this is just a lemon and Visioneer isn't losing their touch.

The scanner works right away after I plug into my lab top running Windows XP. I especially like the landscape design which is the only one I can find. The only drawback I have found so far is the quality of the film scan is not good enough.