Customer Reviews

Visioneer Onetouch 9320 USB Flatbed Scanner

5 star:		(1)
4 star:		(1)
3 star:		(0)
2 star:		(2)
1 star:		(11)

 

 

Ever since I hooked up the scanner, I've been unable to download pictures from my Canon S40 digital camera. If I unplug the scanner cable, the camera starts working again. I made sure I had the latest driver for both devices and then called customer support.

Customer support said there is nothing they can do. They claim Windows XP does not allow a scanner and a camera to be connected at the same time (yeah, like nobody has ever done this before). When I mentioned to the tech that an older Visioneer (USB) scanner and the same camera worked together just fine, he said "Wow, that's weird"! When I started to talk about a refund on the product, I was disconnected.

Lacks the size and quality control of the Epson Perfection series as well as other scanner models. Also, the copy function is black and white only. Every other scanner I have owned (including Epson and HP) is capable of direct color copies and I was very disappointed that this one only copied black and white. You can scan in color to the OCR, but the OCR decided I didn't have a printer despite the fact that my printer was in it's list of possible choices. The scanner worked fine directly with the printer, but I needed to make color copies and this product wouldn't do it (surprising considering my other scanners cost far less and could do so much more), so I returned this frustrating product.

Review Visioneer 9320:

+ The side open covers is a nice feature.
- The user guide is not up to date for the current release - 8.x.
- The software installation aborted and required an extensive search of the Visioneer web site to locate utilities to remove Registry entries.
- The 35mm Negative scan terminates at high (>4800) resolution.
- The 9320 is available for $25< @ competitive outlets.
- No configuration option to keep the Scan Monitor from loading at Start-Up.

Summary: Don't waste your time or money here.

I bought the Visionerr 9320 along with a Dell XPS computer. It will scan picutes beautifully but will not scan 35mm negatives or slides, which is the reason I bought it. Customer help is "no help". I have the latest drivers, etc.. Very frustrating. I suspect , as the other reviewer said, I have too many other items connected by USB ports, although I am not running anything else when I am attempting to scan negatives. Anyone buying this scannner for scanning slides and negatives will be dissapointed.

Short Version:
This looks like a really nice piece of hardware ruined by poor software and installation procedures. I say "looks like" because, after three hours, I gave up on trying to get it set up and returned it. If you get lucky on the initial install, congratulations; otherwise, don't fight it, just return the scanner.

Long Version:
I am not a computer novice, which worked against me in this case. Rather than install the drivers from the provided CD, I immediately went to the Visioneer website and got the latest drivers. I installed them and hooked up the scanner. None of the buttons on the scanner or in the included software worked although I was able to scan from another image handling program I have. I tried uninstalling and then installing from the CD. This failed miserably (error messages on the install and no longer able to scan from anywhere) so I checked out their online support. I found a "clean uninstall" utility (shouldn't the standard uninstall be clean, I wondered) which I tried out but still couldn't re-install. I finally found a manual procedure for the "clean (not) uninstall" which I followed (open registry, wreak various forms of mayhem, cross fingers, reinstall) with no better result. Finally, I decided this was not worth the pain. There are plenty of good scanners out there with software that actually installs. Maybe next time they will spend more than 5 minutes on their installer.

I have own two visioneer scanners, they work for a short period of time them start having trouble with them. Contacting Visioneer is a wate of time, they will try anything to get out of fxing your scanner, which is guarantee for ome year. I will not buy another one, and sugest that you do the same. HP makes a scanner that has a year guarantee and they will replace their scanner.

Three words: Bad color scans. I have gone through customer service purgatory with special registry cleaners to install "new" drivers and still the color scans have red streaks and faded, blurry colors. Basically, the unit is DOA for any color scanning.

Works great as a b&w document scanning device. Did I mention that I am into color photography?

Bottom line: I'm getting a new scanner.

This scanner worked extremely well for about a year (interesting that's when the warrenty craps out). I then get the Lock error refered to above. It appears that the main bulb is burned out. I was acctually pertty impressed with there tech support. I got hold of a real person in less than 30 seconds. They offered to send be a new one If I could prove I bought it in the last year.

Sigh

I bought this scanner almost a year ago with a new computer. The person who installed it (someone who worked in a computer repair store for 10+ years), had a hard time getting it to work properly at first. When it was working, I was able to scan just about anyghing with no problem and decent quality. Color and B&W pictures came out decent, although the white tended to have a pale blue tinge to it. If used for B&W text, I had to increase the resolution in order to have unbroken italic writing.
My main problem is that I had kept getting a TWAIN device error which forced me to either restart the program, computer, or reinstall the software on several occasions. The last straw was yesterday when I reinstalled the software TWICE TO THE EXACT LETTER of the provided instructions, and the instrument refused to work AT ALL.

In conclusion, I suggest getting another scanner, like I'm going to do this weekend.

There is no other way to put it. All Visioneers are garbage. Purchased my 2nd one (after first one died for no reason after a year) and have experienced many problems. Lately it won't let me scan anything because of an error saying to "unlock your scanner". There is no Freakin lock on the darn thing!!! After contacting the company many many times (btw - there customer service sucks! - No telephone number, unless u pay $2 per minute, just a computer-generated machine that unsuccessfully helps you called SARA). I finally put a claim in through the Better Busines Beaureau, there response was that they couldn't send me a new scanner cause it was after 1 year of my purchase, but they would be so kind enough as to let me purchase a new one and give me 25% off of their price (which was probably an elevated price). I told them to kiss off! Anyway - please don't buy this product or any Visioneer product - they Suck!