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Most Helpful Customer Reviews
34 of 34 people found the following review helpful:
3.0 out of 5 stars
Viatclay 8-Cup review,
By Pinoy Rice Eater (California) - See all my reviews
This review is from: VitaClay VF7900-4 Chef Gourmet 8-Cup Rice and Slow Cooker Pro, Brushed Stainless (Kitchen)
PROs:
- easy to clean and use - both brown and white rice are cooked perfectly. - overall design and look is sleek - rice retains its taste and texture even after a few days CONs: - size, occupies to much space - `rice cooking` indicator light stopped working after 2 weeks - cooking time is a little bit longer than regular rice cookers - claypot should be handled with care as it might break Overall I would recommend this product for its health benefits and quality of cooked rice.
35 of 36 people found the following review helpful:
5.0 out of 5 stars
Decent customer support,
By
This review is from: VitaClay VF7900-4 Chef Gourmet 8-Cup Rice and Slow Cooker Pro, Brushed Stainless (Kitchen)
I had trouble cooking my rice since this is my first time using a clay rice cooker. Instructions on the packet of rice was not quite accurate and my rice didn't cook. Called customer service and I must say they provide excellent support thru tel and email. Cleaning the pot is a breeze.
Update: I found that my cooker is faulty. Took more than a month to get it back and i had to pay for shipping it to them. I was told that it would take only a week to troubleshoot but it did not happened. I had to contact them several times to "hound" them for my cooker. now it takes close to an hour to cook 4 cups of rice. Buyer Beware. It was 5 star rating in the beginning; now it is no star...jut that i am unable to edit the stars.
54 of 59 people found the following review helpful:
1.0 out of 5 stars
I wanted to love it...,
By Janet "Janet" (Scottsdale, AZ) - See all my reviews
This review is from: VitaClay VF7900-4 Chef Gourmet 8-Cup Rice and Slow Cooker Pro, Brushed Stainless (Kitchen)
I bought the Vitaclay 8 months ago after extensive research. I so wanted to love this rice cooker but it just wasn't in the cards! I wanted a rice cooker that wasn't coated in Teflon and I loved the idea of the clay pot so there was no hesitation about spending $100 on a rice cooker. I used it about 50 times but had to discontinue using it because mold is growing in the clay and I can't get rid of it. I've tried everything and now the mold is growing inside the machine. I take care of my kitchen appliances and take great care in thoroughly cleaning and drying them when I'm finished using them so I doubt the mold is a result of misuse or improper care. I had to remove it from my kitchen because it stinks of mildew.
I also wasn't terribly impressed with the quality of the rice it produces. It's pretty inconsistent - sometimes it's mushy and sometimes it's hard. My $10 Rival does a better job.
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