Customer Reviews

Vizit 10.4-Inch Digital Photo Frame with Cellular Connectivity (Gray/Black)

5 star:		(4)
4 star:		(1)
3 star:		(1)
2 star:		(0)
1 star:		(1)

 

 

I bought this for my grandmother so she could get updates from various family members around the country. Fortunately I tested it first to make sure everything worked before sending the gift.

Initial activation failed and customer service stated it was because I bought it from Amazon and not direct, however the problem was fixed one day later. I still have some family members that can not send photos to the frame even though they are set up correctly.

The Vizit web site downscales pictures to a rather grainy resolution. The screen itself is not of the quality you would expect from a $300 device and looks poor when compared to an iPhone or the like. However grandma is 102 and probably doesn't notice the difference. If it was mine I'd return it. Operating the touch screen takes a little practice because the menu options aren't so obvious or easily activated (takes a firm press at times).

At the moment it works except as noted above and she likes it. As the account holder I get emails every time someone uploiads a pictures so I can see which cousins actually use the thing. Overall the concept is great but needs better execution. Future generations of the product should be much improved.

4 stars, 5 stars, I can't split hairs over this. I haven't seen another frame like this on the market so there's nothing I can compare to. I paid $165 dollars for this frame from amazon (open-box, perfect condition) and chose the $79/yr plan for up to 1450 pics emailed or MMS'd to the frame, and for that price for a mom who's technologically out of it, it is absolutely awesome! The touch screen isn't super responsive but it does function well enough. I can invite people to MMS or email pics to the frame (the frame itself does not have its own phone number) through the vizit website. Some pictures are a bit grainy but then again my phone is only a 2mp but I'm sure 5mp Droid pics should look great. The frame has a USB and SD slot but the frame's internal memory itself only holds about 150 pics. So as new ones are sent, the older ones will leave the frame once the 150 pic limit is reached. However, those older removed pics are still in a folder on your account page on the vizit website (you have pic 2 folders - one for the frame and one for everything in general that is sent). The slideshow speed can be set to 7sec, 1 min, 1 hour or 1 day. You can also delete or rotate pics from the website or from the frame itself, block pics, reply to the sender from the *frame* with a "thanks!" or "send more!" or any one of 8 different phrases that you can personalize from the website. There is an energy saver setting so that when the room is dark the frame shuts off. Don't pay more than $200 for this frame, that was the normal price a few weeks ago and I see that it's back up to retail.

My mom can't work a computer and has grandchildren several states away that she absolutely loves. This is the *perfect* gift! I and my siblings can all send her pictures and she will be amused every single day. It's like a mini Christmas for her 365 days a year.


_____UPDATE______ 12/6/2010

Bought a second frame! Giving to my best friend for Christmas. For people who seem to have all the tech gadgets already (or at least enough money to buy what they want themselves), I think this gift is perfect - the fact that only invited people can send pictures to the frame at any time makes this very unique. The frame gives a message when new photos arrive and it's a great little surprise for the frame owner. I told a friend about this frame and she bought two of them.

I contacted Vizit customer support about one issue and they were fantastic - sometimes the pictures do take a few hours to make it to the frame, but so far I haven't had any problems with it. Some pictures arrive within minutes, some took a couple of hours, but they all made it. Just like using mms on your cell, sometimes there is a huge delay, sometimes none.

As long as this frame doesn't break down, I'm giving it 5 stars...

This frame is super easy to set up and use. The photos can be sent directly from cellphones or by email, completely eliminating the need to transfer photos manually onto a memory card; interface with a computer; or travel to a website to upload photos. My daughter sent me copies of her digital ultrasound photos as an attachment to an email and it immediately was displayed on my frame. Now I have the "first" pictures of my first grandchild on display!

I had a few issues with the initial logins on the website, but I eventually worked it out and from that point on it has been a breeze. Highly recommend if you just don't want to bother with a lot of extra steps and love finding surprises on your frame when your family is thinking of you.

Day 1 July 6h The unit arrived today, a few days before my wife and I were departing on a six week vacation. The thought was to send, via email, photos to our daughter.
At this point the only aspect that worked well is plugging in the unit. I have been unable to establish a log-in to the site. This was very surprising. After all, this certainly must be the most basic and easiest part of the frames function.
A call to the support line was answered quite rapidly. Details were taken and I was advised they would be forwarded to tech engineer with an urgent note due to my trip departure date. Not hearing anything I called back a few hours later. The representative assured me the matter was in the urgent file and he would either call or send me an email as soon as it is rectified.
I still haven't received a call back. Nor have I been able to log onto the site with the information they themselves provided to me.
I will wait until the morning. If the frame is still not functioning by that time I plan on returning it (thank goodness for Amazon). I do like the cellular concept and had planned on purchasing two additional units had this one worked as advertised. But at the moment I don't have a good feeling about the professionalism/competence of the company. A gut feel tells me they have a good idea but cannot execute upon it and it is lacking proper management. Hope I am wrong.
Now as to the frame itself. There is little I can comment on in regard to my own photos due to the above. However, looking at the sample photos provided with the frame - presumably taken by a professional, I have to agree with other reviews indicating the resolution leaves a great deal to be desired. I don't really know how to describe the photos. They appear bland. Lack of vividness, sharpness, depth. Nevertheless, if the unit can function it will be 'good enough'. But I will wait for further resolution improvements before purchasing additional units.
What a wonderful concept though. No email to download. I am hoping it is as easy as our sending the unit a picture and it appearing without any user action on the frame.
I will update this tomorrow with the outcome and change the rating if warranted.
Late night, day 1 - able to log on to the website to activate the frame. I found out by accident as I never received the promised email or phone call alerting me to the fact.
Day 2- July 7th
Time running out as we are due to depart on our 11,000 mile car journey. As of last night I was able to upload my test photos to Vizitme.com but none of the photos are appearing on the frame itself. I placed a call to support and must note they are doing their most to resolve the issue for me. Also, they apologized for not calling me back yesterday as they had promised. But really, they are sincere in their attempts to overcome the difficulties. Will report back more as events progress. Again, really want this to work. Great concept and I hope overtime new versions with a greater frame resolution will emerge.
Final Comments - I Hope
We are now up and running. A number of issues were attended to by their support team as well as a reset of the frame itself. Not sure why all this took place but all is now well.
I am being repetitive but want to close with the observation that I like this product very much and hope it's next iteration will improve the resolution.

I recently bought the Vizit frame from Isabella Products. Vizit has been a wonderful addition to our family. For me, the primary use is to share photos & memories with my family without having to require them to know anything about technology. It was simple and easy for me to setup the frame at vizitme.com and within minutes have our photos show up on the frame. No complex wi-fi setup for my older parents to deal with. I was able to simply tell them to open the frame and plug it into power. Their reaction over the phone was worth the price alone.

I selected the annual plan so I didn't forget to renew. The software and touch screen has been very easy to use, it feels very "Apple" like.

I compared other frames but opted for this BMW/Mercedes like quality and experience in lieu of a cheaper product and experience.

Hope this helps.

It is pretty simple to me. I needed something that would not give my mother trouble, and by extension, not give me any trouble. After setting up the account, taking the frame out of the box, plugging it in, bam it worked. At first I doubted that I was all done, but I haven't had any trouble since.

What I do find interested about this product is the convenience of sharing photos. There are zero headaches dealing with uploading the photos. I take a photo from my Iphone and text it directly to the frame, no wires, and no computer. I have also added other members of my family as friends on the frame so everyone is able to send her pictures directly from their phone. I ask you, what is easier?

I don't use it too often, but for vacations and such I upload the pictures from my camera onto the computer and email them directly to the frame, no hassles, and they are on in less than 5 minutes.

On a side note, it does have a touch screen so she has the ability to respond to every picture sent. I think this feature is nice to have, but she doesn't seem to bother with it. So far that hasn't been a problem as she calls us every now and again to let everyone know how our photo skills are doing!

The device I received had a different serial number on the box than what was on the device. Use of the device requires activating it on the companies website, and neither serial worked. I contacted support and supplied them with information as well as photographs of the device and box. After that I was unable to actually get a response back via email or by phone. Since the device is essentially worthless without service from the company (requires a monthly/annual subscription), and the company doesn't even seem to be able to activate a new device, I have zero faith they would actually be able to support the picture frame in any way, shape, or manner. Returned.