![VoIp in the call center: A guide to call quality and SLA metrics. (Communications Solutions[TM] Feature).: An article from: Customer Interaction Solutions](http://g-ecx.images-amazon.com/images/G/01/nav2/dp/no-image-avail-img-map._V192545771_AA240_.gif)
- Format: HTML
- Printable: Yes
- Mac OS Compatible: Yes
- Windows Compatible: Yes
- Handheld Compatible: Yes
- File Size: 12 KB
- Digital: 7 pages
- Publisher: Technology Marketing Corporation (July 30, 2005)
- Amazon Best Sellers Rank: #9,667,324 Paid in Books (See Top 100 Paid in Books)
- Required Free Software: Any web browser
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