About the Author
Rick Beasley is an Acting Manager for Lucent Technologies, currently managing several software development teams. These teams develop converged Internet/telecommunications services and platforms, including a MiLife Voice Solution, which is a VoiceXML gateway. For the past three years, Rick has developed software for the mobile Internet, both network infrastructure and user applications. His 12-year software development background includes network management, handheld platforms, and Geographic Information Systems. Rick currently is researching Bluetooth and location-based services and is co-inventor on two patent submissions related to VoiceXML services. Mike Farley is a Member of Technical Staff with Lucent Technologies, currently assigned to user-centered design for software and information products. Mike has 35 years of customer and user-facing experience in wireless and wireline telecommunications systems and intelligent networks. He provides human performance support through user-centered design, facilitating cross-functional design and development teams, technical training, and process and organizational reengineering. For the past two years, Mike has been responsible for user-centered designs for a variety of service applications that implement VoiceXML, WML (wireless markup language), Web browser, and PC user interfaces. John O'Reilly is a Member of Technical Staff with Lucent Technologies, currently assigned to Lucent's VoiceXML platform team. Since March 1999, John has worked both with the VoiceXML platform team and as the lead developer for the VoiceXML application development team. John was a featured speaker at VON (Voice on the Net) Winter 2001 presenting on VoiceXML application development. John is also a co-inventor on a VoiceXML-related patent. Leon Henry Squire is a Member of Technical Staff with Lucent Technologies, with development team leadership responsibilities for Lucent's TelePortal VoiceXML engine running on the enhanced Media Resource Server (eMRS). Leon has 13 years of telephony experience in the AT&T and Lucent Technologies corporations, holding technical leadership roles in software development, systems testing, and systems engineering. In his current role as a lead software developer at Lucent's Advanced Software Construction Center located in Cary, North Carolina, Leon leads the team's technical direction.