Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.

  • Apple
  • Android
  • Windows Phone
  • Android

To get the free app, enter your email address or mobile phone number.

Voice User Interface Design

4.8 out of 5 stars 5 customer reviews
ISBN-13: 078-5342185768
ISBN-10: 0321185765
Why is ISBN important?
ISBN
This bar-code number lets you verify that you're getting exactly the right version or edition of a book. The 13-digit and 10-digit formats both work.
Scan an ISBN with your phone
Use the Amazon App to scan ISBNs and compare prices.
Sell yours for a Gift Card
We'll buy it for $14.29
Learn More
Trade in now
Have one to sell? Sell on Amazon
Buy used On clicking this link, a new layer will be open
$39.95 On clicking this link, a new layer will be open
Buy new On clicking this link, a new layer will be open
$43.55 On clicking this link, a new layer will be open
More Buying Choices
17 New from $43.55 23 Used from $29.94
Free Two-Day Shipping for College Students with Amazon Student Free%20Two-Day%20Shipping%20for%20College%20Students%20with%20Amazon%20Student


Save Up to 90% on Textbooks Textbooks
$43.55 FREE Shipping. Only 8 left in stock (more on the way). Ships from and sold by Amazon.com. Gift-wrap available.

Frequently Bought Together

  • Voice User Interface Design
  • +
  • Voice Interaction Design: Crafting the New Conversational Speech Systems (Morgan Kaufmann Series in Interactive Technologies)
  • +
  • Wired for Speech: How Voice Activates and Advances the Human-Computer Relationship
Total price: $105.75
Buy the selected items together

Editorial Reviews

From the Back Cover

This book is a comprehensive and authoritative guide to voice user interface (VUI) design. The VUI is perhaps the most critical factor in the success of any automated speech recognition (ASR) system, determining whether the user experience will be satisfying or frustrating, or even whether the customer will remain one. This book describes a practical methodology for creating an effective VUI design. The methodology is scientifically based on principles in linguistics, psychology, and language technology, and is illustrated here by examples drawn from the authors' work at Nuance Communications, the market leader in ASR development and deployment.

The book begins with an overview of VUI design issues and a description of the technology. The authors then introduce the major phases of their methodology. They first show how to specify requirements and make high-level design decisions during the definition phase. They next cover, in great detail, the design phase, with clear explanations and demonstrations of each design principle and its real-world applications. Finally, they examine problems unique to VUI design in system development, testing, and tuning. Key principles are illustrated with a running sample application.

A companion Web site provides audio clips for each example: www.VUIDesign.org

The cover photograph depicts the first ASR system, Radio Rex: a toy dog who sits in his house until the sound of his name calls him out. Produced in 1911, Rex was among the few commercial successes in earlier days of speech recognition. Voice User Interface Design reveals the design principles and practices that produce commercial success in an era when effective ASRs are not toys but competitive necessities.



About the Author

Michael Cohen is the cofounder of Nuance Communications. He has played a variety of roles at Nuance, including creation of the Professional Services organization and the Dialog Research and Development group. Michael is a popular speaker and a consulting professor at Stanford University. He has published more than seventy papers, holds eight patents.

James Giangola is an industrial linguist, who designs, researches, and mentors others in creating VUIs that reflect the linguistic features and principles that shape everyday, human-to-human conversations. An innovator in prompt-writing and dialog design, James has ten years of experience teaching languages and linguistics, and maintains a consulting practice.

Jennifer Balogh is a speech consultant at Nuance Communications, where she designs and evaluates interfaces for spoken language systems. She also conducts research on dialog design techniques and holds several patents. Jennifer is a university lecturer and frequent contributor to conferences and journals.



0321185765AB11172003
NO_CONTENT_IN_FEATURE


China
Engineering & Transportation Books
Discover books for all types of engineers, auto enthusiasts, and much more. Learn more

Product Details

  • Paperback: 368 pages
  • Publisher: Addison-Wesley Professional (February 12, 2004)
  • Language: English
  • ISBN-10: 0321185765
  • ISBN-13: 978-0321185761
  • Product Dimensions: 6.9 x 0.8 x 9 inches
  • Shipping Weight: 1.6 pounds (View shipping rates and policies)
  • Average Customer Review: 4.8 out of 5 stars  See all reviews (5 customer reviews)
  • Amazon Best Sellers Rank: #571,636 in Books (See Top 100 in Books)

Customer Reviews

5 star
80%
4 star
20%
3 star
0%
2 star
0%
1 star
0%
See all 5 customer reviews
Share your thoughts with other customers

Top Customer Reviews

By A Customer on June 7, 2004
Format: Paperback
This book describes a methodology and gives pieces of advice for developing speech applications. The focus is on telephony applications. The book is based on the experience of the authors in developing such applications at Nuance.
The book is organized into four parts:
1. Introduction
2. Requirement gathering
3. Detailed design
4. Development and Tuning
Each part starts with a description of the general principles guiding the development of a speech application. They end with an "applied" example showing how these principles are used in a real application.
The introduction provides an overview of speech technology and an overview of the methodology (requirements, detailed design, development/tuning) used to develop a speech application. This methodology is used as a guide for the rest of the book.
The requirement gathering part covers meeting with the company that wants to deploy the speech application and getting information from them. The same kind of information as for other software projects is required: business case, target customers, environment integration, scope of the system, etc. Two interesting additions to the usual process are:
1. Specifying the persona. How should the system be perceived (serious, funny, etc.)? This will impact the prompts, the selection of the voice actor, and the design of the dialog flow.
2. Specifying the type of interaction: system directed or user directed. The former relies on grammars. The latter relies on SLM and robust parsing. This has a huge influence on design and realization.
The detailed design phase is concerned with designing the dialog flow, the prompts and the grammars. The authors put an emphasis in developing systems that (1) sound good and (2) are efficient.
Read more ›
Comment 13 of 14 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
Format: Paperback Verified Purchase
This is probably the most useful book about UI design for speech applications I've seen, very sensible and straight forward, with the right amount of attention given to a good range of topics.

I hate the term 'VUI' because it sounds silly when you say it. Apart from that, this book's a great source for UI workers.
Comment 2 of 2 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
Format: Paperback Verified Purchase
Helped me with my job, and the clear, lightly-humorous writing style also made it non-painful to get through. Bonus! The information was organized very well, too.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
Format: Paperback
This is the best book I have seen so far on design of voice user interfaces with a lot of sound examples and pratical advices.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
By caro on February 22, 2015
Format: Paperback Verified Purchase
Excellent quality
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse

Set up an Amazon Giveaway

Amazon Giveaway allows you to run promotional giveaways in order to create buzz, reward your audience, and attract new followers and customers. Learn more
Voice User Interface Design
This item: Voice User Interface Design
Price: $43.55
Ships from and sold by Amazon.com