Most helpful positive review
1,107 of 1,153 people found the following review helpful
Amazing- BUT BUYER BEWARE...
on September 25, 2012
I don't usually take the time to write reviews, but I was compelled to in this case to save others from being disappointed by a product that really is AWESOME.
I have been using WEN cleansing conditioner for several months now and LOVE it. HOWEVER, you have to be aware that there are two different versions of the WEN cleansing conditioner: the Guthry-Renker distributed item, and the ChazDean.com version.
I have always purchased WEN from Amazon.com without any problems, UNTIL THIS TIME. I didn't think to read the ingredient label when I received it, I just took the product into the shower with me. I could tell a difference IMMEDIATELY. The product was not sliding through my hair easily, it seemed almost sticky. Then, when I rinsed my hair, it felt dried out and rough, and when it dried, it looked greasy and brittle. I looked at the label and was irate when I found the first 3 ingredients to be water, GLYCERIN, CETYL ALCOHOL, and CETEARYL ALCOHOL. [For those of you who don't know, these forms of alcohol are known to be a low cost way to add sub-optimal moisturizing to a product; although a small amount to enhance the moisturizing properties of other moisturizing ingredients is effective, using it as the primary emollient is counter-productive (it WILL dry out your hair.)]
THE GUTHY-RENKER VERSION IS INFERIOR, and I believe that those who have given poor reviews to this product related to it being drying or making their hair look greasy have actually received this version. YOU WANT THE VERSION BY CHAZDEAN.COM! The ingredients listed on the Amazon page are the true ingredients (water, aloe vera gel, glycerin, chamomile extract, cherry bark extract, calendula extract, rosemary extract, etc...); if you get a bottle that lists the first several ingredients as water, glycerin, cetyl alcohol, and cetearyl alcohol, CONTACT AMAZON IMMEDIATELY. When I contacted Amazon, they immediately issued a refund and initiated an investigation of the seller who supplied the product to AMAZON PRIME (HBA SALES VENTURES).
Do yourself a favor and contact the seller to ask what the ingredient label on their product lists, and who is listed as the distributor. Also, the label on the chazdean.com version is just as pictured on Amazon, whereas the Guthy-Renker version has a label that wraps clear around the bottle, it is lighter in color, and is labeled as 'Wen by Chaz Dean', as opposed to simply 'Wen'.