Customer Reviews

WORX Air WG541 18-Volt Cordless Blower/Sweeper

5 star:		(4)
4 star:		(2)
3 star:		(3)
2 star:		(1)
1 star:		(11)

 

 

The blower is ok but the battery does not last more than 5-7 minutes. I called Worx and they replaced the battery but it still does not work more than 7 - 10 minutes. Worx said I needed to recondition the battery by draining it totally then recharging (4 times) and to always drain fully before putting back on charger. This did not work. When I asked Worx for my money back they told me they couldn't do that at this time (even though the product is under the 2 yr warranty timeframe).
Bottom line: don't waste your money. Product is POOR.

I made my purchase and never received a product. I called many times only to have their automated service hang up after pressing the selection to speak with a customer representative. Other times it just wouldn't work and kept repeating the numbers to press. I went to their website and clicked on the contact us link and filled out the form asking about my order -- again, no reply. I finally did reach a representative, however, she was completely unhelpful. She honestly didn't seem to understand what to do. I asked for the order to be canceled and she would NOT do it. I asked if my card had been charged and all she would tell me is that it was in process. I asked why she couldn't cancel it if it hasn't been charged and she kept telling me that their system doesn't allow for that! I then asked to speak to a supervisor, and was met with every form of avoidance possible. She literally would not allow me to talk to a supervisor. I must have told her more than twenty times (seriously) before she finally let me. The supervisor must have one thing to say all day because she sounded like a recording about why they can't just cancel orders BEFORE they have been charged and can only refund it after processing and notifying UPS to reroute the item -- THEN they will refund my money.

I called my bank to see if the charge was posted. Sure enough, it was run while I was on the phone!! I will now call my bank to dispute the charge.

This blower works well although it does not work for a long time on one charge.Otherwise a nice product.

I didn't expect this product to duplicate a gas or electric blower - and it doesn't. I already owned and have positive opinions of their cordless string trimmer and hedge trimmer, so I thought I would get the set by ordering the blower. It uses the same batteries as the other two. My first use was favorable. I only wanted to blow off the front and back porches and the walkway. But ever since it seems the battery (I rotate the three) isn't as powerful and runs down quicker. If I hurry it still does what I want it to do. Seems rugged and is light weight enough. Overall, I would say I am satisfied with the product even though the Black and Decker cordless is quite a bit cheaper.

The battery loses power after 7 minutes and dies after 10. Not worth the price!

Here's the thing....Worx has a somewhat decent product...the cordless blower/sweeper and the Worx weed wacker could be good products if they didn't BREAK .... ALWAYS. The customer service is your worst nightmare. Really, your worst nightmare. You see the infomorcials, think "hey what a great product!" You purchase the item, use it and it breaks. You call customer service and can't get through. You leave messages and wait for them to contact you. Call a few more times and realize that they really are not customer orientated at all and then get ticked because now you have a broken product, a heavy duty charge on your credit card and no customer service. That stinks. No product, no refund, no recourse. Please be advised before purchasing this product...this item will work great...do just what the commercial said it would and then most likely break prematurely and you will not get be given a refund or any other type of help because there is NO customer service. Please heed my warning...customer service is nill and the product won't last.

The WORX product is alright, although the mower arrived with minor damage (poor packaging). The customer service is the worst I've ever dealt with.

After purchasing my WORX mower and grass trimmer through Amazon, I eventually needed to purchase more trimmer spools and opted for the "free" spools program (paying only shipping) offered directly from WORX customer service. In the same order, I also purchased a device from them that allows you to store the grass trimmer and it's battery on the wall of your garage.

After being charged as expected, two weeks past with no product. I contacted their customer service and was informed both products (spools and trimmer device) were on back-order but would ship in 24 to 48 hours. After another week passed, I called again and was transferred to a supervisor who sounded like he was reading from a script. He admitted the spools had not been on back-order but could not explain why I was lied to previously. He could not tell me when my order would ship saying that it was "in process". He then offered a to wave the shipping cost as though that would fix not being able to use my $100 WORX grass trimmer without the spools they sell. This supervisor then assured me he would forward my "case" to upper management and I would receive a call within the 72 business hours. It's been eight days and I've not received a call. It's been over 4 weeks since I placed the order.

Though it's for a small amount of money (less than $25), WORX customer service has essentially stolen my money and falsely advertised in selling me a product I can't obtain and they won't (or as this supervisor said to me, he "can't") tell me why!

I assume others are receiving the items they purchase from WORX. I have no idea why they can't solve my issue. I'm sincerely amazed at the incompetence and inability of this company's customer service and therefore highly recommend all consumers consider purchasing lawn products from one of WORX's competitors instead (try Black and Decker). If this is any example of how WORX is willing to do business then they deserve to go out of business. Buyer beware.

This product is a piece of junk. It took 2hrs.to charge and the battery was dead in 15 mins.Do not buy it.

Handy for light-duty jobs like blowing grass clippings off the drive and sidewalk. Since it has less power than a gas blower, the grass doesn't fly everywhere. Probably wouldn't work very well, if at all for damp leaves.

worx air cordless blower sweeper wg541 18 volt works good light weight must have 2 battery each battery will last 25 minutes good for small area blowing