Customer Reviews

WORX WG788 19-Inch 36 Volt Cordless 3-In-1 Lawn Mower With Removable Battery & IntelliCut

5 star:		(16)
4 star:		(13)
3 star:		(2)
2 star:		(4)
1 star:		(0)

 

 

Length:: 4:23 Mins

checkout the worx 36v mower

I purchased the cordless WORX lawnmower in June and by mid July it would not start anymore. The battery was fine, so I assume it is the engine. I tried to contact WORX via their email, but the reply stated something to the effect that due to high volume they were unable to respond to my email. So I called. And due to high volume I was prompted to leave my return phone number and they would respond by next business day. OK, so they did respond next business day. However their customer service was poor. I was responded to with quite a few "uh-huh, uh-huh, yeah". Very annoying for an engineer who knows the battery is charged and the item is defective. The nearest "authorized service representative" is 40 miles away and is only open the same hours I happen to work - you know 8-5, Monday-Friday. So as soon as I can take time off work, I will be loading the lawnmower into my car and taking the hour there, hour back trip. I was already forewarned there is a two week waiting period before they can get to my unit, even if I call ahead (first come, first serve). So I might get my lawnmower back by the end of summer. Good thing I kept my gas-powered lawnmower! So in summary, beware if you actually have an issue and have to deal with the warranty. Both the help desk and the authorized service representatives are not customer oriented. :-(

I got this in today, Having tried to find all of the information available prior to buying. I was between this mower and the Black and Decker and the difference for me was the power on demand system to conserve energy. I figured that could be worth the difference in delivery time since I thought that feature would be handy.

I found an advertising video showing a lady pushing the mower along and turning a knob on the handle to make it louder and work harder on the tall grass. (this may have been the WG789 in retrospect)
Unfortunately the knob isn't on the handle, rather the knob is down on the mower deck in front of the battery. This seems like it would make it a much less usefull feature as you have to stop and lean over and adjust it, I guess this is visible in the bove picture but there are no labels or decals to highlight it.

UPDATE: This is really not inconvenient after all. It's only when changing to areas where it may be longer or wetter that you need the power feature and it's not that inconvenient to be on the deck.

The only other complaint is that the quick adjust for the handle works great when pushing the handle down, however if it is set in the high position (three settings available) and you lift up on the handle to move the rear wheels it can pop out and fold forward like it would for storage. This doesn't seem to be a problem in the low and medium setting. I can likely fix this myself and the ergonomics are very good. UPDATE: The initial reaction of the handle, to pop out when lifted on in high, went away after just fifteen minutes of use in the high position.

The mower is very easy to push and the larger rear wheels are nice for turning. I only tried the mower out in my lawn (raining out and wet) shortly and the lawn wasn't that tall. The cut is good and the mower is quiet, I didn't notice a lot of difference between "quiet" and "power" settings, but the grass wasn't very tall and I wasn't trying to cut it very short. UPDATE: the difference is there but most evident in tall wet grass.

I have about a .9 Acre yard and got this to do edges, areas where I couldn't get to with a mower and to use in a pinch. I will mow my lawn Saturday to determine how many square feet the battery and mower are actually good for, I will also post pictures.

UPDATE: June 4, pm

Jut got home to it having been a nice day and the lawn isn't too wet, damp for sure, but not too tall, so I took her out for a spin. Battery had been used* (*out of box) slightly last night and charged up fully overnight. I checked the battery very religiously and regularly. It was about 35-40 minutes when it went from 3 lights to 2, then about 35-40 more till it went from 2 lights to one. I ended doing about 110' stripes and checking the battery at the end of every run and it had Just dropped to 1 light, after about 2 minutes of not mowing it went back up to 2 lights, and it didn't noticably slow down, but I stopped before figuring I should have read the manual :P and don't want to mess up the SLA battery.

The charger does seem to be a decent piece of kit too.

I Cut the grass on the medium setting ~2-3.5", I am happy with how high this deck will go it seems like it is almost 6" which is nice for organic lawns as tall grass doesn't get as many weeds. Also the adjustment is easy and feels solid. I was cutting mostly from 2-4" of grass off so I wasn't making a big cut but I did a bunch of edges and clumps where I was cutting 6-12" of grass down and it ate right through without any hesitation!!!

I think it will do the whole yard when it's dry in the summer!!! Pushing this will keep me active, it is a bit cumbersome to turn, just a bit heavy mostly

The bagger seemed to work very well, although I only did a small 20'x60' "lawn" with the bagger, then mulched another 20'x60' more "lawn" and noted that I couldn't tell the difference between the bagged and mulched am happy. I still think the side discharge is the most efficient way to process the grass, so I proceeded to side discharge the rest of the yard. I think the side discharge seems to save energy. I mowed about 85% of the grass in my lot, including a lot of 12-16" tall clumps where the rider I've been using has been missing. I mowed back and forth and in as even of a grid as I could, switching between power and quiet as needed, this feature seems to really work and can extend mowing time, also not really that inconvenient located you only switch between runs so it works great. My lot is ~38,000 sq ft but I figured out that I have about ~22,000 sq ft grass/lawn, and have under 4000 left,
I believe that this mower actually just mowed a bit over 18,000 sq ft, on it's maiden voyage, NICE!!

It's an absolute delight when a product, not only meets expectations but, exceeds them!!

Edit: 5/20/2011 one year later, the mower still is awesome, still mows a .88 acre lot on a charge, (assuming the grass isn't too tall) and will really eat through tall wet grass. Battery is holding up very well.

A few things to mention,

1)the switch in the handle is not well sealed and the handle got weather over the winter I had to take it apart and lube it for the safety shutoff to work otherwise it would stay on without holding the lever. I took it apart and lubed it and all works well now but I did find that this was shipped with a slightly broken small plastic part in the handle, guess that's what you get for being the one of the first customers.

2) The blades are seemingly unavailable except online. I hit a SIZEABLE hidden rock yesterday and bent my blade, now I am out of commision until a new one can be delivered. I will order two it would be wise to keep a spare sharp anyway as a sharp blade is key to long battery life.

Still Lovin' it!! The wife loves it, and the son can't wait till he's big enough to push it around!!

Got my Worx WG788 today. Box wasn't real big. It was fairly compact. Opened it up and it seemed packed well and secure. Nothing to really assemble, just snap the handle in place and tighten the lower clamps. Battery needs to be plugged in too. One of the prongs on the plug to the battery was bent, and I had to use a pliers to straighten it.

Battery has the charge indicator on it and when in the machine it shows through a well fitting hole in the battery cover so you can press the button and check the charge either in or out of the machine. Came with 3 lights of charge (Full) but quickly went to 2 lights. Not too bad. Still plenty to test it out. The charger plugs right into the battery, so if you charge it in the machine, you will have to leave the battery cover door open. The charger has a red and green light on it. Red is charging, Green is when done. Then, according to instructions, charger shuts off 5 sec after done, then periodically turns back on as needed, to keep battery at full charge. The instructions say you can leave it plugged in all the time and not damage the battery. So easy. This is a great feature, and was one of the MAIN selling points for me.

I put the handle on the highest setting to see if it would come loose and pop out of position as in Cowboy from the Cape's review, but found it to be too high for me anyway, so didn't even bother to test it. Mid setting feels good. I like the cushion lined handle. Very comfortable. Handle folds very easy. Just press a button.

The Key is in the shape of the start button and fits right over the button, so when in use you can't even tell there is a key in it. Kind of nice esthetically.

When I started it the first time, it was in "Power" mode. Not too loud. Then I put it to "Quiet", and it got so quiet, I wondered if it would in fact cut any grass at all. To my delight and relief , it cut the grass very well in "Quiet". My grass was pretty dry though. I put it back into "Power" mode to further test and it is noticeablely louder, but still much quieter than a gas mower. I like knowing that I have the option to pore the coals to the fire. I could also hear the intellicut working. When I would transition from grass onto the sidewalk, I could hear the motor spool back down a little indicating that it was boosting power a little on the grass. (I had the deck set pretty low for testing).

The machine seems pretty light, and I had no problem maneuvering it around from a weight standpoint. Similar to the gas one it replaces. However, here comes the reason for 4 stars and not 5. As mentioned in another review, when you lift up on the handle and put the weight on the front wheels to swing the back end around, it bends the frame enough to cause the blade to come into contact with the deck. I flipped it over and could see the cut in the plastic deck. I did some testing and conclude that it only happens on the right side because that is the side with the hole for the "side discharge chute". The lack of material weakens that particular side of the deck enough to allow it to distort from an upward load. I found that if I have to do that maneuver, I can put a little bit of a left twisting force on the handle while pulling up and it prevents the contact. Either way that is my biggest complaint.

Now just a few closing tid bits. The wheels are actually rubber and not plastic as I feared. Nice. I did notice that it took more time to cover the same area due to the narrow deck, (as expected) but honestly, it wasn't as bad as I thought it would be.

In conclusion, I'm very glad I made the purchase. The machine has so many more features than the competition and for a similar price to a lot of them. And, at the end of the day, the most important thing is that it cuts grass very well. Amazon said it should get here between the 15th and the 18th, I got it on the 14th. Icing on the cake.

I will update if I encounter any problems. These are just my initial thoughts.

Hello,

I would like to say that I am quite impressed with my new Workx lawn mower. It's safety features are top notch, and it is very quiet to operate. I have about 1-1/2 acres of land at my log house in Alaska, and I am able to mow almost the entire lawn on a single charge.

I do have two issues of concern:

1. The mower was advertised as "new" on Amazon, however, the one I received was clearly NOT new, as it emerged from the box with several deep scratches, and signs of prior use. I went to my local Sears store, in order to compare mine, with the one they had on display, and theirs had none of the indication of wear that present on the one Amazon sent me. I contacted Amazon, and they gave me a price break. Although Amazon made good on this transaction, I am now very leery of doing business with them in the future.

2. I have tried multiple times to contact Workx, regarding a spare 36 volt battery for my mower. After several attempts, and countless wasted cellphone minutes, I finally gave up, and used the option to have them call me back within one business day. That was ten days ago, and still nothing back from Workx. I believe their customer service is totally lacking, and I would not recommend anybody buying their products, if you might need support. In the meantime, I am still looking for a spare 36 volt battery for my new mower, however, all I can seem to find online are 24 volt batteries. Perhaps, Workx will contact me prior to the cessation of my current battery, but I am not counting on it!

Walt

IntelliCut is a TORQUE ON DEMAND system incorporating a dial where by the power to the blade is predicated on the height of the grass. I.e. for normal lawns (or when only 1 inch of turf is to be removed) you can choose STATUS 1 (Quiet Mode) which; acording to Worx is 20% less noise than any of its competitors, otherwise choose STATUS 2 (Power Mode) for dense or overgrown grass. I think this is a brilliant WHY WASTE POWER feature. Also 18,500 square foot on one charge is incredible, acing the opposition by a margin of roughly 3500 to 6500 square feet. However there is an issue with QUALITY CONTROL (Not Quality); which in its static state looks and feel very solid. Nevertheless a damaged (top half) of the contol handle was installed on my unit. And some of the decals are off-center (perfectionist), so 4-Stars. Not to mention the DECEPTION (and a lot of companies do it) of deck dimensions vs. the cutting width that is its a 19-inch deck but the blade (cutting width) is only 18-inches. Now the only thing left is use it for its intended purpose! Thus far it seems highly recommendable. Will update.

After spending a number of hours researching and reading an abundance of reviews both at Amazon and elsewhere I decided to go for it any buy the Worx WG788 19in 36volt cordless mower. To start, the mower arrived exactly as promised by Amazon within two days. Outstanding. The setup out of the box was generally simple, just a question of lifting it out of the box, extending the handle and tightening the attaching hardware, all with no tools necessary,simply hand tightening. The battery, weighing about twenty something pounds was already two-thirds charged though I decided to fully charge it overnight. There's nothing to it to turn it on and it literally sounds like a large fan that's running. No smells, untoward vibrations or unusual sounds. It's relatively easy to push, except if you're pushing up a relatively steep incline and even then it's not that bad. I previously had been cutting the lawn with a new but old-fashioned scissor-reel type push from behind mower, covering about 7000 square feet of property. It was back breaking! The Worx mower made it feel like I was on vacation, just pushing it around easily and watching it cut the grass without a single problem, mulching as it went along. You should note that there is no apparent separate attachment for mulching in that the default for the mower is that it mulches from the start. I cut the grass on the regular setting as opposed to the power setting with no problems. As noted the mower easily cut through the 7000 square feet and only consumed about one-third of the available battery power! It was great. The only down side I could see was in the instruction manual that accompanied the mower. It is essentially good for nothing and should be rewritten. It has spelling and grammatical errors that does not inspire confidence and causes you to doubt about the purchase as the custom is to read the manual before operating the product. That said, the machine worked flawlessly and I would not hesitate to recommend it without reservation. The company needs to desperately rewrite the instruction manual and make it more understandable and user friendly. By the way, the lawn never looked better as it finally was evenly cut by this machine and with a tenth of the physical energy I had expended on the manual push from behind mower. I hope this has been helpful. It's a great product.

We bought this lawn mower after becoming fed up with our black and decker cordless electric. We bought it when we had a very small yard and it worked fine for what we had, It was a 24 volt. When we moved to a bigger yard with thicker grass it stalled in tall grass ( and sometimes for no reason at all) and didn't last for the entire lawn. We could never keep up with the grass because if it ever got slightly long after raining for a week or a short vacation it would take 3 - 4 charges (3 days) to catch up. In normal conditions it still took 2 charges to complete the lawn. We also had to drag the whole thing down the basement stairs to charge it because we have no power in the garage. This lawn mower is a 100% improvement over the black and decker. WIth the 36 volts it has much more power and cut right through a large area of foot long grass without draining the battery or the motor slowing, just like a gas mower. I think it is even quieter than our black and decker. We then had plenty of battery left to mow the rest of the grass with half a charge to spare. Our lawn is 1/4 acre. Because the battery is removable we could park it in the garage and take the battery in the basement to charge .. much much easier. I am very happy with this purchase. The only very mild complaint is that the shape is somewhat ackward & bigger than the last mower, but not so much it really causes a problem, just some getting used to.

Second time I used the mower the fully recharged battery went dead after only 0.15 acre. Recharged, got another 0.2 acre out if it before it died again. It is supposed to last at least 0.5 acre - and it did so once, the first time I used it. No difference in grass height or wetness, so it must be the battery.

Background: I've had a neuton ce6 for the past 2 years, and while it has its good attributes, it doesn't cut it for me and my yard. However I'd never go back to gas powered mowers.

I don't normally write reviews this quickly after receiving a product, so to give it some time to sink in. However I only received it yesterday, and mowed with it this morning. Upon assembling it, I noticed the same thing other reviews have pointed out, only worse, that the handle bars would pop up in any of the three positions while pulling up to lift the mower. It was obvious that the plate that receives the pin was bent or warped a considerable ways from where it belongs, and I just got out a set of large pliers and bent it back (it was somewhat difficult) to the point where it rubs on the handle bar slightly, and I had no futher problems with it poping up.

While charging the battery overnight, I did notice that the charger produces quite a bit of heat. One might want to make sure to keep the charger clear so that it can breathe.

I mulched my entire yard, which is probably somewhere around 8000 sq ft this morning and early afternoon. The entire yard was done in the quiet setting. The grass varied from thin to thick, but was mostly overly tall, its been two weeks since it was last mowed. It was also still damp in places. I had no trouble what so ever and the entire yard was done with a single charge, but I did mow on setting 5, which is quite tall, which is how I like it. The Neuton usually took 3 charges and constantly clogged with wet grass or on the clover which has a high moisture content. The grass did not even stick to the bottom of the Worx. The Neuton also did not adjust this high. Whether in power or quiet, this mower is pretty quiet, so much so than the Neuton, that I was pretty skeptical that the Worx was even going to cut the grass. Even in quiet, the Worx never seemed to bog down, regardless to how thick the grass got. Its so quiet that your neighbors are likely to think you are just pushing around a dead mower until they notice the grass is cut behind where you have been.

I do have general concerns to wear and tear, though the wheels look much more study than what I had on the neuton, my concern will be with the deck twisting and warping while managing the rough terain of my hillside property. At times the unit made a sound like the blade coming in contact with the side of the deck, but observation of the deck doesn't indicate this is possible, so it must have been something else.

Overall I am happy, hopefully never have to deal with customer service (the only good thing about the Neuton, customer service was A+), I would recommend this to others who were looking for this kind of mower.