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3 Reviews
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3 of 4 people found the following review helpful:
5.0 out of 5 stars
Best for call center managers,
By
This review is from: Wake Up Your Call Center: Humanizing Your Interaction Hub (3rd Edition) (Paperback)
For understanding a call center we have to assume thatr we are dealing with people... it is a people business and not a technical issue as many authors point out. This book is very practical in the sense that it concentrates on human beings and how can we get the best of them, it explains many issues ta}hat are many times overlooked by CEO and managers of Call centers. Very good approach for the call center business. If you are in charge of a call center, you should read this book...
3 of 7 people found the following review helpful:
5.0 out of 5 stars
: Wake Up Your Call Center : How to Be a Better Call Center,
By Egbert Riley (Barbados) - See all my reviews
This review is from: Wake Up Your Call Center: How to Be a Better Call Center Agent (Customer Access Management) (Paperback)
An Excellent book. Every call centre agent should read this. Forget that. Everyone who frequently deals with customers on the telephone should read this book.
2 of 15 people found the following review helpful:
5.0 out of 5 stars
sdfds,
By A Customer
This review is from: Wake Up Your Call Center How to Be a B (Customer Access Management) (Paperback)
sdfds
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Wake Up Your Call Center How to Be a B (Customer Access Management) by Rosanne D'Ausilio (Paperback - Jan. 1998)
Used & New from: $5.64
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