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Wake Up Your Call Center: Humanize Your Interaction Hub (4th Ed.)

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Wake Up Your Call Center: Humanize Your Interaction Hub (4th Ed.) [Paperback]

Rosanne D'Ausilio (Author)

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Book Description

Publication Date: March 16, 2005

Wake Up Your Call Center: Humanize Your Interaction Hub discusses such call-center topics as e-commerce, ER in the call center, and managing workplace conflict and technical support staff. The fourth edition is expanded and includes the training imperative, self-service, and first call resolution. It also has updated statistics and expanded references.

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Product Details

Paperback: 212 pages
Publisher: Purdue University Press; 4 edition (March 16, 2005)
Language: English
ISBN-10: 1557533873
ISBN-13: 978-1557533876
Product Dimensions: 8.6 x 11 x 0.6 inches
Shipping Weight: 1.4 pounds (View shipping rates and policies)
Amazon Best Sellers Rank: #3,711,801 in Books (See Top 100 in Books)

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