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Most Helpful Customer Reviews
63 of 64 people found the following review helpful:
1.0 out of 5 stars
What customer service????,
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Amazon Verified Purchase(What's this?)
This review is from: The Wall Street Journal (Magazine)
I renewed my WSJ subscription through Amazon because it saved me over $125 per year. ($249 vs. $376.) Amazon states that you can renew through their service, as well as buy new subscriptions. But it has been a major headache. I started receiving 2 issues. When I called WSJ, they said that you cannot renew through Amazon, that this has to be handled as a 2nd subscription. All they could do is put my first subscription on hold for 12 months until my new subscription runs out. Then restart my first subscription for the 2 months that remain on it. WSJ is inflexible and acts like they don't have anything to do with the subscriptions purchased through Amazon. I would advise anyone else purchasing a renewal to Wall Street Journal through Amazon to wait until you have about 3 weeks left on your subscription before renewing. You may end up missing a few issues before your new subsciption kicks in, but that is better than trying to deal with WSJ's customer service dept.
25 of 27 people found the following review helpful:
1.0 out of 5 stars
Excellent news content but beware credit card abuse,
By
This review is from: The Wall Street Journal (6-month subscription) (Magazine)
Excellent news content but beware their consumer abuse
The initial price is $119 annually but it changes to quarterly after one/two year (depending on their choice). The issue is you won't be able to notice when they start charging $110 quarterly ($440 per year). Let me explain why. You will have hard time find out when your credit card is getting charged 6 months earlier (online does not show payment history more than 3 months and most likely you will loose the paper copy). The quarterly charge is $110 or very close to what you paid yearly so you would think that you are paying the same price.(your mind will never believe that they could charge 4 times higher without clearly telling you). YES they would abuse your credit card number they have in their possession. you won't be able to change or remove the credit card number online for future use, unless you call (only way) to stop the subscription. Their service team is rude when you explain them how you got abused. They will blame on how the system is setup and the advertising firm informed you by mail/email what they charge. you will not get a chance to explain their abuse to any management level. FUNNY !!! right? when the paper will talk about all the corruption done by Enron.
13 of 13 people found the following review helpful:
2.0 out of 5 stars
Save Your Money, Subscribe on Line,
By
This review is from: The Wall Street Journal (6-month subscription) (Magazine)
As of today, July 18,2010 one can find multiple web sites which offer the WSJ print edition for one year at the price that Amazon is charging for a 6 month subscription. That being said, watch out for sneaky overcharges to your credit card after your year runs out as noted by another reviewer here.
Easy John
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