This book enables you to plan, cost, negotiate, and execute favorable warranty contracts. Whether you're the supplier offering a warranty or the customer receiving it, knowing its potential costs and benefits can prove crucial to your bottom line. Written by a well-known warranty authority, James R. Brennan's "Warranties: Planning, Analysis, and Implementation" demonstrates how to develop and negotiate credible, mutually-beneficial warranties to satisfy today's commercial and government customers alike. Establishing the criteria for a good warranty, it draws on real-world case examples to illustrate basic warranty: principles; risks; requirements; tradeoffs; costing; negotiating; administration; planning/management; and more.
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Book Description
Editorial Reviews
From the Back Cover
Plan, Cost, Negotiate, and Execute Favorable Warranty Contracts. Whether you're the supplier offering a warranty or the customer receiving it, knowing its potential costs and benefits can prove crucial to your bottom line. Written by a well-known warranty authority, James R. Brennan's Warranties: Planning, Analysis, and Implementation demonstrates how to develop and negotiate credible, mutually-beneficial warranties to satisfy today's commercial and government customers alike. Establishing the criteria for a good warranty, it draws on real-world case examples to illustrate basic warranty: principles; risks; requirements; tradeoffs; costing; negotiating; administration; planning/management; and more.
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Most Helpful Customer Reviews
6 of 6 people found the following review helpful:
3.0 out of 5 stars
It really depends..........,
By A Customer
This review is from: Warranties: Planning, Analysis, and Implementation (Hardcover)
The contents of this book is generally OK in terms of informative and educational. It gives you the general ideas of what warranty is all about. But one drawback, as I put my title, if you are in a private business, you might be dispointed because significant portion of this book is on Government businesses - Army, DOT,Air Force, etc., Especially on the "Warranty Costing"; but if you are in Government, then you will find it relevant and helpful.
2 of 2 people found the following review helpful:
2.0 out of 5 stars
More B2B, Less DOD,
This review is from: Warranties: Planning, Analysis, and Implementation (Hardcover)
As mentioned in another review, this book is very heavily oriented toward the government sector. The basic concepts of course apply to B2B suppliers as well, but it is difficult and frustrating to constantly have to stretch to relate the concepts and techniques to the private sector. My biggest complaint is the author's constant use of abbreviations and acronyms. I found myself having to keep a running glossary of his terms (MTBF, EPR, LSC, to mention a few) just to understand what he was talking about. In general, it is a good book for gaining a basic understanding of supplier warranties, but don't expect it to give you a lot of insight into developing your own.
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Inside This Book
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First Sentence:
As you begin reading this book, it might be interesting to personally assess your current perceptions of warranties from your experience. Read the first page Key Phrases - Capitalized Phrases (CAPs): (learn more)
Air Force, Monte Carlo, United States, Secretary of Defense, Texas Instruments, Uniform Commercial Code, Department of Defense, Essential Performance Guarantee Requirements, Fort Belvoir, General Accounting Office, Joint Army-Industry Warranty Working Group, Warranty Status Reports New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
As you begin reading this book, it might be interesting to personally assess your current perceptions of warranties from your experience. Read the first page Key Phrases - Capitalized Phrases (CAPs): (learn more)
Air Force, Monte Carlo, United States, Secretary of Defense, Texas Instruments, Uniform Commercial Code, Department of Defense, Essential Performance Guarantee Requirements, Fort Belvoir, General Accounting Office, Joint Army-Industry Warranty Working Group, Warranty Status Reports New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Citations (learn more)
This book cites 2
books:
- Civil Procedure by EZ Rules in Back Matter (1), and Back Matter (2)
- Spares Management Handbook: An Introduction by Douglas K. Orsburn in Front Matter
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