Customer Reviews

Warranties: Planning, Analysis, and Implementation

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The contents of this book is generally OK in terms of informative and educational. It gives you the general ideas of what warranty is all about. But one drawback, as I put my title, if you are in a private business, you might be dispointed because significant portion of this book is on Government businesses - Army, DOT,Air Force, etc., Especially on the "Warranty Costing"; but if you are in Government, then you will find it relevant and helpful.

As mentioned in another review, this book is very heavily oriented toward the government sector. The basic concepts of course apply to B2B suppliers as well, but it is difficult and frustrating to constantly have to stretch to relate the concepts and techniques to the private sector. My biggest complaint is the author's constant use of abbreviations and acronyms. I found myself having to keep a running glossary of his terms (MTBF, EPR, LSC, to mention a few) just to understand what he was talking about. In general, it is a good book for gaining a basic understanding of supplier warranties, but don't expect it to give you a lot of insight into developing your own.