Customer Reviews

Waterpik 10-Mode Handheld Shower with Adjustable Stainless Steel Slide Bar, Chrome #SBJL-660C

5 star:		(0)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(2)

 

 

Bought this overpriced garbage and the handle fell apart after just a few days, the swivel attachment rotates downward from the weight of the handle until it falls out and onto the person bathing and the cord started leaking at the connections. No amount of plumbers tape could fix the leak and the handle peices open and close like a clamshel as you move it. Thanks to its inflexible height I needed to make holes in the tiles to install it, so now the choice is to either find a different unit exactly the same height, replace the tiles or just continue to use this junk. Almost forgot to mention that everything except the vertical bar and the soap dish are made of plastic NOT CHROME, even the bar-end mounting knobs are plastic!

I gave this product one star because it does have the bar and you can move the shower head up and down, but that's about the extent of its positive attributes.

The showerhead is so heavy that it keeps falling forward. Consequently the hose kept getting folded over and sprang a leak. I have yet to find a replacement hose that fits properly. I contacted the company but got no response. I bought another hose, but it doesn't fit into the holder properly and so now the showerhead really doesn't like to stay in the holder unless it's absolutely straight. Altogether, it makes taking a shower a rather dreaded, not enjoyable, event.

Also, I had to anchor the hose onto something with a velcro tie to make the showerhead more stable.

It sounded too good to be true...and it was. I'm constantly in fear of that heavy showerhead falling on my head. And now I've got this bar installed...argh!
*******
In frustration I contacted Waterpik again and to my surprise they answered and ended up sending me a completely new showerhead kit. So I am now satisfied with their customer service, but the product still needs improvement:
--the hose is too short
--the head drips
--the head is too heavy (falls forward and causes hose to crack)

The main pro is that the showerhead is moveable and in my situaion, that's absolutely necessary.