"Waves of Change" examines how information technology has influenced the competitive nature of industries and the strategies, structures, and systems that have resulted. McKenney provides in-depth research on two information systems that radically changed industries: the Bank of America's ERMA (Electronic Recording Machine Accounting) check sorting system and American Airlines SABRE reservation system. Based on these studies, the author argues that managing an IT strategy is an evolutionary process that requires collaboration among the firm's CEO, IT manager, and a technical team. Together these leaders move their organizations through a series of developmental phases to bring about an IT solution, which enables the organization's structure and drives its strategy.
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Since 1984, Harvard Business School Press has been dedicated to publishing the most contemporary management thinking, written by authors and practitioners who are leading the way. Whether readers are seeking big-picture strategic thinking or tactical problem solving, advice in managing global corporations or for developing personal careers, HBS Press helps fuel the fire of innovative thought. HBS Press has earned a reputation as the springboard of thought for both established and emerging business leaders.
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The most inciteful book I've read in the last ten years,
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This review is from: Waves of Change: Business Evolution Through Information Technology (Hardcover)
Analyzes first movements of establishing the dominant design in banking, airlines, and 3 modern stories of USAA insurance (all online), Frito Lay, which integrates to the store, and American Hospital Supply/ Baxter Travenol, which links to all their customers. These designs allowed the companies to dominate their market niche.
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Front Cover | Front Flap | Table of Contents | First Pages | Index | Back Flap | Back Cover | Surprise Me!
Inside This Book
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First Sentence:
Surprisingly few firms have broken the mold of history and transformed their industries with a new dominant design for information processing. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
distributed era, ubiquitous era, processing crisis, reservations processing, mainframe era, seat inventories, dominant design, gating factor, reservations problem, seat availability, check processing, passenger volumes Key Phrases - Capitalized Phrases (CAPs): (learn more)
Bank of America, American Airlines, Harvard Business School, New York, San Francisco, Los Angeles, American Hospital Supply, General Electric, Clark Beise, Magnetronic Reservisor, United Services Automobile Association, Harvard Business Review, Marion Sadler, Strategic Transition, World War, Baxter Travenol, Mellon Bank, Stanford Research Institute, United States, Arthur Andersen, District Court, Federal Reserve, Fred Plugge, Max Hopper, White Plains New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Front Flap | Table of Contents | First Pages | Index | Back Flap | Back Cover | Surprise Me!
Surprisingly few firms have broken the mold of history and transformed their industries with a new dominant design for information processing. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
distributed era, ubiquitous era, processing crisis, reservations processing, mainframe era, seat inventories, dominant design, gating factor, reservations problem, seat availability, check processing, passenger volumes Key Phrases - Capitalized Phrases (CAPs): (learn more)
Bank of America, American Airlines, Harvard Business School, New York, San Francisco, Los Angeles, American Hospital Supply, General Electric, Clark Beise, Magnetronic Reservisor, United Services Automobile Association, Harvard Business Review, Marion Sadler, Strategic Transition, World War, Baxter Travenol, Mellon Bank, Stanford Research Institute, United States, Arthur Andersen, District Court, Federal Reserve, Fred Plugge, Max Hopper, White Plains New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Front Flap | Table of Contents | First Pages | Index | Back Flap | Back Cover | Surprise Me!
Citations (learn more)
This book cites 20
books:
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19
books
cite this book:
See all 19 books citing this book
- Corporate Information Systems Management: Text and Cases by Lynda M. Applegate on page 34, and page 39
- Data Processing Technology and Economics by Phister on page 17, and page 18
- Annual Report 2002 by National Adult Literacy Agency on page 135, and page 140
- The New Year by Pearl S. Buck on page 80
- The Merchant of Venice (Folger Shakespeare Library) by William Shakespeare on page 93
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- From Airline Reservations to Sonic the Hedgehog: A History of the Software Industry (History of Computing) by Martin Campbell-Kelly in Back Matter (1), Back Matter (2), and Back Matter (3)
- A Nation Transformed by Information: How Information Has Shaped the United States from Colonial Times to the Present by Alfred D. Chandler Jr. in Back Matter (1), and Back Matter (2)
- Rethinking Development Theory and Policy: A Human Factor Critique by Senyo B-S. K. Adjibolosoo in Back Matter (1), and Back Matter (2)
- Does IT Matter? Information Technology and the Corrosion of Competitive Advantage by Nicholas G. Carr in Back Matter (1), and Back Matter (2)
- Entrepreneurship and Economic Growth in the American Economy (Advances in the Study of Entrepreneurship, Innovation and Economic Growth) by G. Libecap on page 88
See all 19 books citing this book
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