Top positive review
31 people found this helpful
It is now a greater garage door opener
on July 21, 2004
After calling the Wayne Dalton help desk several times, they had me check every important part of my garage door for balance issues. The door was balanced perfectly, so the techs were clearly at a loss to figure out what was wrong. So, they sent me a new motherboard. It was easy to install and, as soon as I did so, the garage door opened/closed perfectly. I have not had a problem with it since (it has been perhaps 5 months since I replaced the mother board). Thus, I would have to say that all of my pain and suffering were simply the result of a defective piece of harware.
Wayne Dalton not only sent me the replacement motherboard, but also sent me a UPS slip to have the old motherboard sent back to them for analysis. None of this, of course, cost me a penny.
All in all, this garage door opener is great. I opens and closes faster and quieter than any other garage door opener that I know of. It's very small and there is no overhead unit in the middle of the garage (it simply sits on top of the torsion bar).
Furthermore, I think that the phone techs showed great patience with me and were very willing to work with me to resolve the problem.
Instead of deleting my original review, I thought it would be useful for those considering this machine to see what I went through. Most people that do installations of this kind know that defective hardware happens, and a good company will replace said hardware.
If you install this opener correctly, and it is not working, don't hesitate to call Wayne Dalton and have them work with you. It just might be a defective piece of hardware that is messing everything up.
After about 5 months of working properly, I think I can safely say that this machine is excellent.