About the Author
Carol A. Silvis is the author of JOB HUNTING AFTER 50, 101 WAYS TO MAKE YOURSELF INDISPENSABLE AT WORK, and college textbooks 100% EXTERNSHIP SUCCESS and GENERAL OFFICE PROCEDURES, all available through Cengage Learning. She holds a master's degree in education and has trained adults in how to get a job, keep and enjoy their job, and get ahead. She leads workshops and seminars for schools, businesses, professional organizations, and libraries on job hunting, resume preparation, customer service, stress management, telephone techniques, human relations/teamwork, communication, writing, and time management/organization. Visit her website, www.carolsilvis.com, and blog, www.carolsilvis.blogspot.com.