Customer Reviews

Weber 3633 Warm-Up Basket

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2 star:		(1)
1 star:		(4)

 

 

Despite what it says on the Amazon web page AND what it says on the packaging itself, this does not fit my Genesis Stainless Steel Gold C Gas Grill purchased in April 2003 (it's about a half-inch too short).

After finding out it didn't fit, I called Weber to find out what the deal is. After some checking and re-checking the Weber customer service rep said they don't sell the warm-up basket for my model of grill via retail outlets, and the only way to get it is from Weber directly. It cost a few dollars more but they didn't charge for shipping.

Fortunately Amazon's stelar customer service provided a prompt refund and did not charge me for return shipping;.

This product, weber 3633 warm up basket does not fit my Weber Genesis Gold B grille. The basket itself is identical , but the hanging brakets welded on are approximately 1/2" short. I have repackaged for RMA.

This basket was supposed to fit my Weber Grill, but it didn't. It was returned.

I called Weber to verify the basket fits my Genesis silver B model and WEBER factory customer service informed me this item does not fit my model, which they had registered and knew what model I was referencing. The guidance on many Weber accessories is incorrect according to what Weber customer service reps. are telling customers. Either Weber CS is wrong or the Weber person filling in the detail on the items is wrong. I strongly suggest Weber managment cross check all detail on Amazon for accuracy and/or straighten out their service reps.. This was a bad experience and occurred on multiple accessories I was trying to buy.

Clearly a manufacturing mistake that Weber is not correcting. The basket is literally an inch too short. Now I have a Weber Grill with no basket at all with no way of replacing it.