Customer Reviews

Weber 4260001 Genesis Platinum C Propane Gas Grill, Stainless Steel

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Although I don't barbecue that often (once or twice a month during spring/summer), I didn't want a grill that I would throw out after a season or two. In addition, I didn't want a charcoal grill or one that would become an eyesore after a few months on the patio. As a result of reading many positive reviews on the Genesis series, I decided to purchase the Platinum version.
I would have to say it was a huge package; however, it was delivered to the patio and I didn't have to move it. I'd have to say the grill had been nicely packaged and all the pieces arrived without damage. This was a nice surprise. Certainly, I wasn't looking forward to return this thing. Initially, everything went well. There is very little to assemble. Weber's slogan of "Stopwatch Engineering" is more than just a marketing gimmick. I had the grill assembled in about 15 minutes.
Unfortunately, I had to skip a step. There are four sets of bolt/washers. Because one of the bars with a bolt had been welded on upside-down, I couldn't use one of them. Wow, how did Weber miss that! Oh boy, I thought. Because I knew something like this could happen, I had made sure the reviews indicated customer support was good. Well, it is very good. Simply gave them the serial number off the grill and they agreed to send me a new part. Within about a week, the part arrived and the part was without flaw. After that, I was very happy with Weber and considered this a smart purchase. Prior to receiving the part, I had given a house warming party (barbecue) for about thirty guests. Grill handle this without a glitch and their flavorizer bars seem to work. No burnt meat.
Unfortunately, the story doesn't end there. I bought the grill cover and it blew off several times. Finally, a corner of the grill caused the cover to tear. This was poorly designed. Customer service came to the rescue again. Shipped a new cover ASAP and to my surprise it had been redesigned. It now has velcro straps to secure it and is thicker. Doesn't blow off and probably won't tear so easily. It would have been nice to recall those poorly designed units. Also, I wish my local Ace Hardware store where I purchased this could have handled the return. They don't seem to be the helpful hardware place.
Finally, I have one more problem. One of the cotter pins for the lid is missing. Apparently, it wasn't there when I received the grill. Didn't notice it until the lid seemed to slip. Oh well. I'm counting on customer service again. Although I've had a few problems, the grill is nice looking and does a great job. Needless to say, customer service is great. Food is cooked evenly, good size cooking area, excellent design, and the starting mechanism is nice.