Top positive review
143 people found this helpful
problem was not the hose, it was the grill regulator
on October 21, 2010
I have the Q grill with cart and the hose(adapter) for 3 years. I love it on the deck and at the park/party, except sometimes the 20lb tank does not work well. I decided to buy a new adapter but thanks to the reviews here I realized a new hose will probably not solve the problem. So I called Weber Customer Service Line 1-800-446-1071. I got the instruction and it works! Here is the instruction:
1. Turn off(close) the tank knob;open the grill lid; turn grill knob to Hi/Start; screw off the hose at the tank side.(I waited for a couple minutes to flush out the hose, I think.)
2. Turn grill knob to OFF;screw back on the hose to the tank; turn on(open) the tank knob STEADILY, not too fast( I actually did it SLOWLY just to hope for the best result); wait for 3-4 minutes for the pressure to build up. This way the grill regulator won't be alarmed and kick in, that's how I understand it.
3. Light the grill as usual -- grill knob on Hi/Start and the hiss and the red button.