Webroot's anti-virus sucks, so does customer service. I reported a problem (computer caught a virus - documetn files keep duplicating themselves) 7 days ago. Initially webroot "tech support" promised a solution within 24 hours; then next day, next day. etc. After 7 days of waiting Webroot is still not ready to keep up their part of the contract. IF I HAD KNOWN THAT THIS IS HOW THE COMPANY OPERATES I WOULD NOT HAVE SPENT A PENNY ON THEIR PRODUCT.