It used to be very popular, but now you can get banned for no reason at all, and with no explanation. PLus you have to pay a fee to join, so most of the forum support have moved on to other places where they can actually support each other and not wake up one day banned with no idea what they did to get banned.
The forums are now very slow and for the most part unhelpful. Many long term members that were very supportive and had great advice to give were banned from the forums for no reason. After they were banned more people were banned for trivial things and many do not know the real reason they are banned. The term of Service agreement is very vague to all the administrators to ban their members for any reason at all. Once banned people are not told exactly what they did only that they violated the vague term of service agreement.
Back when the forum was popular I bought the software and when e-mailing the administrators for support I received a snide email back to my request. They did fix the problem but only after stating to me how much time of their I wasted. They are very unprofessional and there are many other message boards that have great support and have people that actually care about their members.
The software is useful, but beware of their support forum. The support forum used to be good, but the administrator has been treating their customers very badly, censoring posts left and right and banning people that have spent their hard-earned money for absurd reasons. The level of disregard for their customers on the part of the administration makes it difficult to recommend this place wholeheartedly.