Product Features
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![]() Wenzel's Insta-Bed measures 80 by 60 by 22 inches when fully inflated and features an integrated pump for inflation and deflation. |
Product Details
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Most Helpful Customer Reviews
226 of 229 people found the following review helpful:
5.0 out of 5 stars
No-nonsense air mattress w/ thoughtful features,
By
Amazon Verified Purchase(What's this?)
This review is from: Wenzel Insta-Bed Queen Raised Sure Grip Bottom with Built-in Pump (Sports)
This bed is a step above the Aerobed. Unlike my previous 2 aerobeds, this mattress doesn't leak. None at all over an 8 day period of guests. Not even a slow leak. None! Pump is quick and the power deflate is a real time and space saver. Flocking on the mattress is also warmer than a cold plastic top. Can't believe how much less in price this was over the aerobeds-- a no-brainer!!!
205 of 209 people found the following review helpful:
5.0 out of 5 stars
CUSTOMER SERVICE EXPERIENCE,
By
This review is from: Wenzel Insta-Bed Queen Raised Sure Grip Bottom with Built-in Pump (Sports)
I always call customer service PRIOR to purchasing a product just to see how well they treat people. I just got off the phone with Wenzel customer service (800 325-8368) and here is what I discovered:
I was on hold for six minutes before I actually spoke with a person. There were a lot of clicks, pops and periods of dead silence that may confuse some people into thinking they had been disconnected but that was not the case. Just hang on. I called on a Thursday at 10:30 am (eastern time) so I might have called at a time when the call volume was low, but I was impressed that the hold time was reasonable. The gentleman who answered the call was courteous and did not try to pry contact information out of me prior to dealing with the reason why I called. My first question was about the warranty. I said I was not able to find any warranty details on Amazon.com or the Wenzel website. He directed me to the Insta-bed website (insta-bed.com) where I found it quickly. I asked him if the pump went out or there was no electricity available, was it possible to fill the mattress manually. He said yes, there was another valve on the side where it could be filled. I then asked about leaks. He said most people who called about leaks didn't realize that the plastic stretches when it is initially inflated and it will go soft the first few times it is used. People will assume it has a leak when all it really needs is additional air to firm it back up. He also said that there are some seals around the pump that may leak but those leaks can be corrected quite easily. Other than that, the one year warranty covered leaks, bulges, pump failure - whatever. Warranty exchange consists of contact them to get an RMA and then cutting out the label information from the side of the mattress (rendering the mattress useless) and sending the label in with the RMA. You don't have to ship the whole mattress back! So, all of you who who said this thing leaked, or complained that this mattress does not have a warranty, I would encourage you to call them and see how they treat you.
142 of 144 people found the following review helpful:
5.0 out of 5 stars
Air bed.,
By rAma (Dayton, OH) - See all my reviews
Amazon Verified Purchase(What's this?)
This review is from: Wenzel Insta-Bed Queen Raised Sure Grip Bottom with Built-in Pump (Sports)
Found this to be an excellent bed, pros are longer air retention (I sleep at least 5 days before needing to turn on the pump), uniform pressure distribution. I normally do not have any back problems and this bed did not introduce any new ones after about a couple of months of regular usage. Our guests loved it, the only con I can see is that the pump is so slow - takes a minimum of 4 minutes to fill the bed from flat and takes similar time to deflate. That is negligible compared with the pros, we recommend this product to anyone that is interested in an Air bed.
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