Customer Reviews

Werner D6228-2 300-Pound Duty Rating Fiberglass Flat D-Rung Extension Ladder, 28-Foot

5 star:		(10)
4 star:		(7)
3 star:		(0)
2 star:		(0)
1 star:		(5)

 

 

Very well made ladder. Very light (for it's size). Extending the ladder is very easy, extension locks never hang up. D-rungs are huge improvement over round designs (I do wish the rungs were a 1/4-1/2" wider.) I shopped around alot before selecting the Werner and I felt they were very high quality construction. It has proven to be very rugged and dependable in use.

Minor cons - The upper extension is located "in front" of lower extension so it is easy to miss the transition rung (I have marked the lowest rung on the upper ladder with red dyechem marking ink as a visual indicator of the transition point to avoid missing the step). Note: All my older ladders are the reverse of this set-up and, I think, this adds to my difficulty with this design.
My only other con is that you must stand on the "inside" (due to above design) to use the extension rope, which makes adjusting the ladder to the correct working height more difficult.

Recommended accessory - Without a doubt the Werner Quik Clip Stablizer is the greatest. The added stability and workspace at the top of the ladder is outstanding. Takes less than 5 seconds to put on or take off. No u-bolts or other attachment methods.

I like the solid feel of this ladder, and you can do electrial work and you are not grounded. I use it with the automatic ladder leveler, and quick click stabilizer. Both of which I think are very good, and wouldn't use the ladder without.

First ladder arrived unpackaged.... banged up with frayed exposed fiberglass in several spots. I refused shipment, wrote Amazon an email about the lack of any protective packaging, and looked forward to a replacement. The replacement ladder arrived again, without packaging, banged up, chipped, and chunks of fiberglass missing. This was the second ladder to arrive without protective packaging.

I was not able to inspect when the driver dropped off the second ladder. Amazon says I can haul a 24' ladder to a place that will ship it and they will replace it. Not easy with a small car, and there is a high probability the third ladder will arrive like the other two.

Stuck with damaged ladder!

I safely moved up in the world with this purchase! It is an excellent quality extension ladder. Safely reaches to where I need to be. Better and safer by far than my old aluminum extension ladder that seemed to shift with every movement I made. I had an opportunity to try this ladder out when my neighbor offered me the use of his Werner extension ladder. I liked it enough to buy my own. I have since purchased the Heavy Duty Ladder Dolly and the Grippster Ladder Taxi as a backsaving accessories. Now I can easily lift and roll the ladder to where I need it without straining my back. I also use the Werner Extension Ladder Covers and the Werner QuickClick Stabilizer. Werner ladders are sturdy and well worth the price! ~ The Boss

Ladder is very well built and handles as would be expected. No problems with functionality or design. The main issue is the manner in which it was initally shipped. While not damaged to the degree that it isn't usable, it does have a couple of gouges and scrapes in the fiberglass rails. Not what one would expect when buying a brand new item. The Werner company should probably consider some means of protection by perhaps wrapping the ladder in cardboard or some other material. When buying new items, customers expect to find the product in immaculate shape not such that it appears as it's been used previously. Otherwise, what's the point in buying new? We'd simply save some money and buy used.

I am uses to using an aluminum extension ladder that is rated for 250 lb. I originally thought that I wanted to replace my existing aluminum extension ladder with another aluminum ladder because fiberglass is slightly heavier and I thought that I would not like the added weight. I bought the 20' fiberglass ladder rated for 300 lb. and I am amazed! Aluminum extension ladders have a lot of movement in them when you climb up and down them. This fiberglass extension ladder is rock solid. It's like walking up a stain case! I will never own another aluminum extension ladder again!

I bought the 28' foot ladder when it was eligible for Amazon Prime shipping. Paid the exact same amount from Amazon as I would have from Home Depot. But since I don't own a car that will tote a 28' ladder from Home Depot, the Amazon Prime shipping was a no-brainer. I'm glad I bought the 28' version for my home's 20' roof. When accounting for the lean and the necessary overhang at the top, a 24' ladder may have worked, but it would have been close. I didn't want to risk buying something too short because I wasn't going to be able to return it.

The most notable feature of this ladder is that it's deceptively heavy. I didn't anticipate its weight or its unwieldiness. Good luck propping this against the second story of your home without a helper. But it's not the ladder's fault that I'm not a professional roofer nor a gym rat and therefore don't have the technique nor the biceps to easily manage this piece of equipment. I gave it 4 stars because it's sturdy and seems like it will last forever. I docked a star because of its weight.

Ship Carrier: CEVA
Latest Event: Tulsa OK
Delivery appointment scheduled - Aug 17, 2010 5:00:00 PM

I should have listened to all the other reviews. I took the day off work and waited for it to be delivered since they called a few days earlier to set up a delivery time. They did not come to my house nor did they call to say it wasn't being delivered for any reason. I took my chance with this freight company and got burned like many of the other reviewers that have thing delivered by this company. (STRIKE ONE)

UPDATE:

I email Amazon on Tuesday night way after delivery time and get the following response:
"Hello from Amazon.com.

While researching your order, I noticed you wrote to us shortly before Ceva confirmed that your shipment was delivered yesterday.

Since it looks like your concern may have already been addressed, I haven't taken any action on your order. If the information we have is incorrect, and your shipment hasn't been delivered, please let us know so we can look into this further."

Really? My email was sent at 08/17/10 20:32:24. The package was not delivered, this email is not correct. (STRIKE TWO)

CEVA calls on Wednesday while I'm at work (mind you the delivery date was for Tuesday when I was home all day) and says he's almost at my house for the delivery. I tell the driver the delivery was set for Tuesday and ask why it wasn't delivered when I was off to which he responds, "i dunno." He asks if there's anybody home which I respond "yes" but nobody to sign for it and to have his supervisor call me to schedule an appointment. He calls me a minute later and says "I just got off with the main corporate and if it was okay if we could just drop it off And get it over with and set it up and get a time for. Well, if not we have a write on refused by owner and reschedule another day. If you would give me a call back (I have this voice message saved thanks to Google Voice)" I then get a frightened phone call from someone at my house that someone has been ringing the door bell and pounding on the door for a long long time and won't go away and they are scared. (STRIKE THREE)

I call Amazon help desk who says they'll only connect me to CEVA to see what the problem is. I tell them I don't want to talk to CEVA because it's "Sold by: Amazon.com, LLC" and I shouldn't have to deal with a freight company that I already got burned with. I then tell her I want to cancel my order to which I only get the reply, "it's already been shipped, I can't cancel it." After complaining for 5 minutes, she sends me to the specialist help desk in the states instead of their overseas call center. The specialist agrees to cancel my order. After she said I'd be refunded, I was smart enough to ask the question, "all of it?" To which she responded, "all but $34 for shipping." (STRIKE FOUR( My response to that was, "okay, but I'm billing you $34 for me having to sit at home all day for nothing." She finally agreed to put a note in my profile that I would be refunded the full amount and if I wasn't, to call back and they would see the note. She also assured me that she would follow up herself on this and that there would be no further problems.

Now, it's Friday and it shows on my account that the product was delivered on Thursday. Really? My guess would be that CEVA got mad because I refused delivery and just marked it delivered all while stealing the item. There was someone home all day Thursday and there was no delivery made and there shouldn't have been anyways since the order was cancelled before 2PM on Wednesday by Amazon. So now I have no product and I am out over $200 and so I call Amazon again. They just tell me to call back tomorrow as their specialist department is closed. I talk to a supervisor at the call center and he is only able to tell me, "I'll email the specialist department directly explaining to them what has occurred." I ask him to send me a copy of this email to which he refuses. I tell him with a copy of this email that he is supposedly writing, that I will be able to dispute the charges with my credit card company. His only answer was "I assure you it will be taken care of, but call back tomorrow."

Do you see my frustration with dealing with Amazon and why you should not deal with them on freighted items?

It's a nice sturdy ladder. Well constructed and due to the mass less subject to bounce as you move up and down the thing. I hate that bounce with lighter weight ladders. That said - best to have two people with a fair amount of mass and bicep strength to set this thing up as it weighs probably close to 80 + pounds? Shipping weight is stated as 84.5 lbs. What's nice is that it separates into two 16' sections as needed ; if you have the interior space you can link in both pieces on site which makes transport easier at 40 pounds segments vs. an unwieldly 80 lbs. Additionally, I'll add the disclaimer in that I am no experienced firefighter, roof guy, or chimney sweep. So, my tall ladder experience isn't the best and that it's probably wise to seek some professional guidance as there has to be more advanced tricks in deploying this thing. One suggestion already - don't deploy this thing in a heavy wind. :)

Back to strength. You'll need some bicep strength to pull the extension up. The polypro line is slippery and you'll need some gloves with rubber grips to get a handle on the slippery thing. Also, if your helper (like my wife) is under 110 pounds and lacking arm, or any sense of personal safety - best to get someone with experience to help you. When I finally needed to dismount the ladder off my roof and could not find my "helper" anywhere in sight I did manage as a 170 lb guy muscular guy, developed pythons to dismount, retract and put away the thing myself. However, it wasn't without its scary moments. I don't recommend solo practice with this thing unless you have a safety hat on and have paid up on your home insurance.

At the end of the day - it is a nice, sturdy ladder which inspires a higher level of altitude confidence.

X

I knew this was the ladder I wanted. Could have bought it locally, but didn't have to pay for shipping or sales tax with Amazon. When the first ladder arrived, it was damaged and totally unusable. I refused the shipment and notified Amazon. The shipment refusal was verified and Amazon immediately had another ladder on its way to me. Second ladder was actually packaged better than the first one and arrived with no damage. I have had nothing but positive experiences buying from Amazon and will continue to buy from them. Can't beat the tax exemptions and their free shipping is awesome!