Purchased product on 11/21/11, loved it, great image, however it died onn 9/14/12. Today it is 11/2/12 and after calling, emailing or live texting everyday and getting a different answer from customer service from Westinghouse Digital I was told my unit could not be repaired. I was told it would be 10-12 weeks for a replacement or I could request a refund which would take the same amount of time. I have read many review, this seems to happen to MANY of the customer who bought the same product. You get what you pay for, spend the right amount of money for a product that will last and for a manufacturer who will stand behind their product. I will never be cheap again!