Scratch that -- the original game was listed for $29.99, so they've jacked it up $20 for the PS3 version and $10 for the Vita version. Now I'm even more convinced that the cancellations were a means of weaseling out of the pre-order price guarantee, rather than any kind of legitimate confusion about the game being totally cancelled.
Also, I noticed a difference between the prototype case front on the original $29.99 product page, and this new $49.99 one. It looks like publication has switched from Ignition Entertainment to Atlus. That probably explains the price increase, but IMO doesn't justify losing out on the pre-order price guarantee...
Why don't you report also instead of waiting for one man's result complaining to Amazon. Of course it will be worth your time to complain about the bogus cancellation of preorders. I will complain to Amazon myself...you should too instead of piggybacking off of others.
Just have or ask for the order number. If the person you get the number(s) from if you had to ask for it(I still had mine) doesn't/won't do it. Get a different person and give them the number(s) you gain.
Also you need to reorder it/them before you do this.
I just sent an email. I hope it works. They are usually good about this kind of thing, but I've never seen them go to such extremes to get out of a preorder price guarantee.
I'm sure it was delayed to put more polish on it, thus charge more for it. When similar happened on games at Amazon, they've never deleted orders (they kept plenty of orders that netted shoppers cheap copies of Forza 4 CE, Tales of Graces F, Dragon's Dogma - so far, and many others, but those are just recent in my mind). Very odd, Amazon.
Hello, I'm sure it's disappointing to see an increase in the price of the "Dragon's Crown" you were planning to purchase. Our prices regularly change (we constantly receive new data from our suppliers) and the price you saw was the lowest price we were able to offer at the time.
Karthik P. Amazon.com Your feedback is helping us build Earth's Most Customer-Centric Company. http://www.amazon.com/your-account ========================================================================= SOOOO, I got a better result, but I still had BOTH versions in my quickpicks for $28.49/$47.49, so I should still get 5% off if Amazon matched their policy. I wrote this in the feedback:
It's sad that Amazon has to try & get out of it's pre order price guarantee. Every thing on the link the rep gave me proved that Amazon should match the original listing $29.99 price of the ps3 Dragon's Crown, for people that ordered it (I had it ordered since June 2011). Instead, they cancelled everyone's orders to get out of their own policy, and relisted the game & raised the price to $49.99 a few weeks later. I had both instances in my quick picks, so I still got screwed out of what I SHOULD be charged. Luckily, the rep stuck to Amazon's policy, but said this was an exception, and every link proved it was Amazon's stated policy for preorders (Preorder Price Guarantee). Others didn't get this price match, and I shouldn't have had to waste a customer service reps time for Amazon to uphold it's policy. Very sad to me.
I guess I should have checked before ranting, as the rep did change the price to $29.99, but since I ordered in a quickpick selection, it still gave me the $28.49 total. I still think it was shady for them to do this, but they resolved my issue to the point where I was exactly where I left off at. Thank you, Amazon, but please do the same for everyone else :).
You got to know this wasn't Amazon's fault all together, no Atlus came in for some reason as a new publisher and got all freaked at the price, so they pulled the listing and did a bs increase they even copped a bad attitude towards the whole situation as if the price we all pre-orded was an insult to them. None of it makes a bit of sense, but that's what they said over at ign
They were able to adjust the price to $29.99 on a new order I placed, so it only took about 4 rounds of back-and-forth to get it resolved. I don't know how many times they'll keep doing it, since presumably (as blunt says) the price was increased by a new publisher and they're probably taking a loss on the adjustments. But if your pre-order was cancelled, it wouldn't hurt to put in a new order then contact them about it to see if they'll honor the original pre-order price guarantee. I'm glad they did, just on the principle of it.
I think that ATLUS should honor the $29.99 for everyone who pre-ordered the game. It definitely doesn't look good; cancelling a pre-order on the customer and then telling them that the price has doubled (PS3). I'll see what, if anything can be done.
While Martin didn't go about it the right way, I think he does make a valid point...the impression that many of you are giving is that Amazon cancelled the pre-orders for some devious, malicious and spiteful reason.
Perhaps valid has a different meaning to you? Amazon has a policy & I want them to follow it. Point blank. They are a business & profit is why they exist. If you don't understand that & want to give them human characteristics, I think you are misguided.
Oh, so misguided am I? Many companies policies don't cover publisher misinformation or error and it's unjust for you to accuse someone of maliciousness and spitefulness simply because they are a business. And it is unjust to hold a third party responsible for the actions of someone else, in this case, the game publisher. Yes, Amazon is a business, and yes, profit is important to them, but plainly, based upon my past experiences with their customer service, not to mention WHAT THEY DID FOR YOU by still honoring the price shows, quite clearly, I would think, that they do in fact, care about their customers.
Despite what many like to think, a business' profits and giving a damn about their customers aren't mutually exclusive of each other.
So I think that the only misguided one here is you.