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What Chinese Want: Culture, Communism and the Modern Chinese Consumer [Hardcover]

Tom Doctoroff
4.0 out of 5 stars  See all reviews (13 customer reviews)

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Book Description

May 22, 2012

Today, most Americans take for granted that China will be the next global superpower. But despite the nation's growing influence, the average Chinese person is still a mystery - or, at best, a baffling set of seeming contradictions - to Westerners who expect the rising Chinese consumer to resemble themselves. Here, Tom Doctoroff, the guiding force of advertising giant J. Walter Thompson's (JWT) China operations, marshals his 20 years of experience navigating this fascinating intersection of commerce and culture to explain the mysteries of China. He explores the many cultural, political, and economic forces shaping the twenty-first-century Chinese and their implications for businesspeople, marketers, and entrepreneurs - or anyone else who wants to know what makes the Chinese tick. Dismantling common misconceptions, Doctoroff provides the context Westerners need to understand the distinctive worldview that drives Chinese businesses and consumers, including:

  • why family and social stability take precedence over individual self-expression and the consequences for education, innovation, and growth;
  • their fundamentally different understanding of morality, and why Chinese tolerate human rights abuses, rampant piracy, and endemic government corruption; and
  • the long and storied past that still drives decision making at corporate, local, and national levels.

Change is coming fast and furious in China, challenging not only how the Western world sees the Chinese but how they see themselves. From the new generation's embrace of Christmas to the middle-class fixation with luxury brands; from the exploding senior demographic to what the Internet means for the government's hold on power, Doctoroff pulls back the curtain to reveal a complex and nuanced picture of a facinating people whose lives are becoming ever more entwined with our own.


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What Chinese Want: Culture, Communism and the Modern Chinese Consumer + The End of Cheap China: Economic and Cultural Trends that Will Disrupt the World + All Eyes East: Lessons from the Front Lines of Marketing to China's Youth
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Editorial Reviews

Review

"With insight and energy, Doctoroff…takes on the daunting task of explaining the Chinese character… This in-depth, lively précis of modern-day China is an invaluable guide to anyone hoping to do business in the fast-growing Eastern market." - Publishers Weekly

"A primer on Chinese consumers [with] each paragraph delivering a takeaway pearl of wisdom… A no-nonsense book by an enlightened capitalist." - Kirkus Reviews

'Gaining familiarity with China's basic philosophies and culture will help businesspeople create new opportunities, offer competitive advantages, and avoid pitfalls. Doctoroff offers his readers practical advice as well as examples of successful marketing campaigns in China…An essential read." - Library Journal

"Do not go to China—with your product, your ideas, or yourself—without reading this book. Tom Doctoroff is a triple value interpreter; marketer, historian, and philosopher of all things China." - Charlotte Beers, former Chairman Ogilvy, J. Walter Thompson, and author of I'd Rather Be in Charge

"It takes decades for outsiders to begin to understand how China really works. In his latest book, Tom has distilled a career worth of professional and personal reflections into a potent cocktail of insights. This book is a must-read shortcut for any guest working in China trying to make sense of the overwhelming complexity and depth of China's consumer landscape." - Alan Jope, President, Unilever, North Asia

"Tom Doctoroff's insightful book What Chinese Want is a gem. It provides a unique perspective on why the Chinese think the way they do, history's role in China today - and unlocks mysteries one might have not even noticed. A must-read for those traveling to China—from the casual visitor to the corporate executive wrestling with the mechanics of Chinese society." - Stefan Halper, author of America Alone and The Beijing Consensus

'''What do Chinese Want?' It's a big question. But marketing guru Tom Doctoroff can handle it. He approaches rough business challenges not only strategically but also psychologically. He catches what numbers don't capture: the heart of a people and how it affects who succeeds and who fails on the mainland.' - Jing Ulrich, Managing Director & Chairman of Global Markets, China, J.P. Morgan

"Tom's unique experience and perspective is a boon to anyone who plans to address the Chinese consumer. In so far as it is possible to sum the sentiment and unique cultural underpinnings of this mammoth country, Tom has done it." - Kathleen Hall, Windows Global Campaigns and Product Marketing General Manager, Microsoft

"In explaining what Chinese consumers want, Doctoroff vividly shows us where China is headed as a society and a world power." - Garrick Utley, Senior Fellow SUNY Levin Institute

"What Chinese Want is required reading for any business person that deals with Chinese nationals or companies. It will help you quickly learn what was so hard for me to understand during my five years of living in China: China is very different from the West, and Tom Doctoroff will explain what you need to know to succeed there." - Miguel Patricio, President of Anheuser Busch Inbev for Asia Pacific

"The scale of potential opportunity in China is staggering. But business people who want to succeed in China often feel like they have landed on a different planet. Tom Doctoroff's book offers a very insightful, down-to-earth analysis of both what's driving growth in China as well as a nuanced analysis of the psychology of Chinese leaders and people. Anyone who wants to succeed big time in China will find his book very helpful and interesting." - Dr. Ramesh Tainwala, President Asia Pacific and Middle East, Samsonite Group

"Tom Doctoroff's What Chinese Want succeeds in linking the most dynamic facets of the modern Chinese commercial and consumer landscape with the unique and timeless characteristics of China's people and culture." - John Quelch, Distinguished Professor of International Management, Vice President and Dean, CEIBS (China Europe International Business School)

"This is a breakthrough work on the modern Chinese consumer. Rooted in a long and successful career in China, Tom Doctoroff's book gives a concrete, in-depth, and simple explanation about how this mysterious land really works that will begin to change the world's biased understanding of a great country." - Pierre Xiao Lu, author of Elite China, professor of marketing at Fudan University in Shanghai, and Founder of China Market Institute Consulting

About the Author

Tom Doctoroff is the Northeast Asia Area Director and Greater China CEO for J. Walter Thompson, the author of Billions, and a leading authority on marketing in China and Chinese consumer culture, with more than thirteen years of experience in mainland China. He has appeared regularly on CNBC, NBC, Bloomberg, and National Public Radio and is frequently featured in publications ranging from the Financial Times and Business Week to The Wall Street Journal and The New York Times.  He is also a columnist for the China Economic Review and the Chinese magazine Global Entrepreneur.  Doctoroff is the recipient of the Magnolia Government Award, the highest honor given by the Shanghai municipal government to expatriates, and was selected to be an official torchbearer for the Beijing 2008 Olympics.

Product Details

  • Hardcover: 272 pages
  • Publisher: Palgrave Macmillan (May 22, 2012)
  • Language: English
  • ISBN-10: 023034030X
  • ISBN-13: 978-0230340305
  • Product Dimensions: 9.3 x 6.4 x 1.1 inches
  • Shipping Weight: 1 pounds (View shipping rates and policies)
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (13 customer reviews)
  • Amazon Best Sellers Rank: #176,880 in Books (See Top 100 in Books)

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Customer Reviews

Contemporary, easy to read, w/ many fun insights. gloria viseltear  |  3 reviewers made a similar statement
This book will help you to better understand them and your own misconceptions. E. Sander  |  1 reviewer made a similar statement
Most Helpful Customer Reviews
7 of 8 people found the following review helpful
2.0 out of 5 stars Couldn't Even Finish It August 12, 2012
Format:Hardcover|Amazon Verified Purchase
I bought this book on a whim just to try and keep up with what is going on in China outside specifically what makes it to the news. I couldn't get past page 70 of this book. Although I think the content of the book is interesting, I felt like the writing style was overly complicated for no reason other than to sound overly complicated. I often found myself having to re-read the same sentences and paragraphs multiple times to catch the meaning. This frustrated me to the point that I would read one of the two or three page sections per sitting and then put the book down for 2-3 days before I could muster the courage to pick it up again.

Perhaps I am not the target audience for the book, but I would personally not recommend it as a "leisurely read."
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5 of 6 people found the following review helpful
5.0 out of 5 stars Excellent look at China today... June 1, 2012
Format:Hardcover|Amazon Verified Purchase
A few years ago - must have been in 2004 - I was visiting my son in Shanghai and while traveling to Pudong Airport to leave, I saw a huge road-side billboard touting the newest, glitziest, apartment complex then under construction. Aimed at the new wealthy in Shanghai, as well as foreigners working there, the title of the complex was "Richgate". Now, "Richgate", completed in 2005 is still attracting tenants and I assume still has the same cache it had when it was under construction 8 years ago. Tom Doctoroff, in his new book, "What Chinese Want", attempts to explain the new Chinese "market" to foreigners who want to do business in China. Though he doesn't talk about "Richgate", Doctoroff writes well about the "New China", the very people who might be attracted to such a project.

Tom Doctoroff is currently head of JWT in China and has lived in Shanghai for ten or so years. He lives in the French Concession in a row-house apartment and was evidently not tempted to live (it up) at Richgate. As an advertising and marketing expert, he takes the reader through the intricacies of selling and marketing to the Chinese. Doctoroff's title, "What Chinese Want" is interesting in itself. Notice he leaves out "the" between "What" and "Chinese", therefore bringing his findings down a bit from the macro "the Chinese" to the micro "Chinese". There's a difference in meaning by leaving out "the" in the title, and unless it was a mistake (which I doubt), Doctoroff gives the reader a bit of a look at the individual person in China, rather than the mass of Chinese, as consumers.

But, in truth, Doctoroff also speaks about the mass Chinese consumer. He writes about everything from interpersonal relationships in both business and family lives, the embrace of some international couture brands but not others, and how the different generations value and purchase items. He's also writing mainly about the new China, the people in the embrace of the quasi-capitalistic/quasi-Communist economy. Those people who've moved from the countryside to the major cities to take advantage of better education and better job opportunities. And with those increased opportunities come the increased pressure to buy into the new society by buying the new products offered for sale. Cars, which are generally a hassle to keep in the crowded cities, are seen as objects of success by both the middle and upper-classes. And if you can't afford a whole Prada purse, you can still make do with a Prada key chain.

Tom Doctoroff's book is a fascinating look at China today from a worldly marketing standpoint. While written for the international marketer, the book contains enough interesting points for people like me who are interested in China and its place in the world.
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2 of 2 people found the following review helpful
3.0 out of 5 stars Fascinating take on China September 17, 2012
Format:Kindle Edition|Amazon Verified Purchase
The great thing about China is it's so large that all opinions are correct. It depends on your experience from your industry from your corner of the country. Tom Doctoroff offers up good observations and useful examples although quite a few are outdated. I was wondering why he had to use such complicated English to express his views. I lost patience!
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Most Recent Customer Reviews
2.0 out of 5 stars NOT FOR GENERAL READERS
Although the second half of the book is better than the first, I wonder how many readers will make it through what is just a glorified Power Point presentation. Read more
Published 1 month ago by Arnold M. Schaffer
4.0 out of 5 stars A bit of overgeneralizing, but a good, informative read.
Tom Doctoroff has opinions and he isn't afraid to express them. There is no beating around the bush here. Read more
Published 3 months ago by Matthew B. Christensen
4.0 out of 5 stars A well-done book with a different perspective
I found the book to be well-written and very entertaining. Its primary audience seems to be marketers, understandable because that's what the author's "day job" is. Read more
Published 6 months ago by Scott Johnson
4.0 out of 5 stars Great insights into the Chinese people
Though the book seems intended for marketing folks, I found it an interesting read because of the many
insights the author gives regarding the character of the Chinese people. Read more
Published 7 months ago by PlatoFromTexas
5.0 out of 5 stars Eye opening
For so long, I have had questions about what is motivating the Chinese. I am confident about the United States' future but, after reading the book, it's clear that the two... Read more
Published 8 months ago by WenLi2
4.0 out of 5 stars A must-read for those involved in China, but will take work to get...
I have been working in China for 1,5 year now and was immediately fascinated by the title and context of this book. Read more
Published 9 months ago by E. Sander
4.0 out of 5 stars How to Leverage the Perennial Essence of China in Marketing to Chinese
Tom Doctoroff introduces his readers to the mindset of Chinese (consumers) by leveraging his experience as an expatriate living and working in China. Mr. Read more
Published 11 months ago by Serge J. Van Steenkiste
5.0 out of 5 stars Interesting and Credible -
Author Doctoroff has lived his last 14 years working in China as leader of a large advertising agency - that certainly gives him lots of credibility. Read more
Published 11 months ago by Loyd E. Eskildson
5.0 out of 5 stars A modern cultural road map
Tom Doctoroff has written a must-read modern cultural road map of an ancient culture, based on his many years of living in China. Read more
Published 11 months ago by gloria viseltear
5.0 out of 5 stars Keys to the kingdom
There are two types of business authors: those who did not follow an inner calling to become apothecaries and instead wound up in management consultancies, who now issue... Read more
Published 11 months ago by T Ching
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