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What Matters Now: How to Win in a World of Relentless Change, Ferocious Competition, and Unstoppable Innovation
 
 
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What Matters Now: How to Win in a World of Relentless Change, Ferocious Competition, and Unstoppable Innovation [Hardcover]

Gary Hamel (Author)
3.8 out of 5 stars  See all reviews (4 customer reviews)

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Book Description

February 1, 2012
This is not a book about one thing. It's not a 250-page dissertation on leadership, teams or motivation. Instead, it's an agenda for building organizations that can flourish in a world of diminished hopes, relentless change and ferocious competition.

This is not a book about doing better. It's not a manual for people who want to tinker at the margins. Instead, it's an impassioned plea to reinvent management as we know it—to rethink the fundamental assumptions we have about capitalism, organizational life, and the meaning of work.

Leaders today confront a world where the unprecedented is the norm. Wherever one looks, one sees the exceptional and the extraordinary:

  • Business newspapers decrying the state of capitalism.
  • Once-innovative companies struggling to save off senescence.
  • Next gen employees shunning blue chips for social start-ups.
  • Corporate miscreants getting pilloried in the blogosphere.
  • Entry barriers tumbling in what were once oligopolistic strongholds.
  • Hundred year-old business models being rendered irrelevant overnight.
  • Newbie organizations crowdsourcing their most creative work.
  • National governments lurching towards bankruptcy.
  • Investors angrily confronting greedy CEOs and complacent boards.
  • Newly omnipotent customers eagerly wielding their power.
  • Social media dramatically transforming the way human beings connect, learn and collaborate.

Obviously, there are lots of things that matter now. But in a world of fractured certainties and battered trust, some things matter more than others. While the challenges facing organizations are limitless; leadership bandwidth isn't. That's why you have to be clear about what really matters now. What are the fundamental, make-or-break issues that will determine whether your organization thrives or dives in the years ahead? Hamel identifies five issues are that are paramount: values, innovation, adaptability, passion and ideology. In doing so he presents an essential agenda for leaders everywhere who are eager to...

  • move from defense to offense
  • reverse the tide of commoditization
  • defeat bureaucracy
  • astonish their customers
  • foster extraordinary contribution
  • capture the moral high ground
  • outrun change
  • build a company that's truly fit for the future

Concise and to the point, the book will inspire you to rethink your business, your company and how you lead.

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Editorial Reviews

Amazon.com Review




Q&A with Author Gary Hamel
Author Gary Hamel
This book is different than previous books you have done. Why this book – why now?
There are a variety of unprecedented changes in the business environment, change continues to accelerate, trust is shaken, and competition is fierce: there is a raft of new competitors.

Organizations are not up to challenges ahead. There are many. The right thing to do was to NOT write a book about one thing – but instead offer 5 levers – and one person's point of view of how to work those levers.

What did you find surprising in writing this book?
Maybe not surprising – but a little shocking – was that despite magnitude of challenges that organizations face, including a dismal economy, most organizations are still fiddling at the margins.

A typical business book looks at companies doing something right at the moment…or companies that screw up. In times of environmental stress and change you have to challenge not only practices but principles. You must challenge fundamental assumptions about how organizations work. Frankly, I don't know of any organizations that are up to the challenges that lie ahead. This book is for people who want to get out in front; it is an agenda for people who want to lead.

Who has most influenced your thinking in the past ten to fifteen years?
Kevin Kelly and his book Out of Control (it came out in 1995.) He helped us understand how social life forms on the web and how that will, and has, affected us all.

Chris Rufer, President of Morningstar, is in the book. His company has demonstrated that you can run complex organizations without any hierarchical structure. I had believed it could be true …but now know it is true.

Out of every critical issue out there now for leaders/managers/workers to focus on what is the one most people should start with?
Values. Every CEO will tell you that they want to an organization that builds superior results. But is values that will get you there. Values need to be transcendental rather than venal. Look at Apple: beauty, ease of use… versus the investment banks and their short term monetary gain for a few. People are rightfully calling capitalism to account. I understand the anger people have. I laugh when a CEO says he wants a "values driven organization" because the organization already is! The question is what values are in the driver's seat already.

What do you hope readers ultimately "get" out of this book?
The responsibility of any business author is to be profound and practical. I want to read things that challenge my convention…my mental models. I also like to spend time talking with CEOs and managers. Ultimately you have to build a bridge between new ideas and the everyday realities. That is my goal.


From the Inside Flap

"This is not a book about one thing.It's not a 300-page dissertation on leadership, teams, or motivation.Instead, it's a multi-faceted agendafor building organizations that canwin in world of relentless change, ferocious competition, andunstoppable innovation."
From the Preface

What Matters Now is Gary Hamel's impassioned plea to rethink the fundamental assumptions we have about management, the meaning of work, and organizational life. He asks, "What are the fundamental, make-or-break issues that will determine whether your organization thrives or dives in the years ahead?" The answer is found in five paramount issues: values, innovation, adaptability, passion, and ideology.

Values: With trust in large organizations at an all time low, there is an urgent need to rebuild the ethical foundations of capitalism. What's required is nothing less than a moral renaissance in business.

Innovation: Innovation is the only defense against margin-crushing competition, and the only way to outgrow a dismal economy. In too many companies, innovation is still a buzzword, rather than the responsibility of every single individual. This must change.

Adaptability: In a world of accelerating change, every company must build an evolutionary advantage. The forces of inertia must be vanquished. The ultimate prize: an organization that is as nimble as change itself.

Passion: In business as in life, the difference between "insipid" and "inspired" is passion. With mediocrity fast becoming a competitive liability, success depends on finding new ways to rouse the human spirit at work.

Ideology: Today, businesses need more than better practices; they need better principles. Bureaucracy and control have had their day. It's time for a new ideology based on freedom and self-determination.

"Gary Hamel has crafted a challenging book that starts with values, celebrates innovation, and concludes by opening up the hierarchies of large companies to unleash the true human potential of the people who work there. This is a book to return to again and again as managers everywhere confront the challenges of orthodoxy, management lethargy, and overly-rigid company processes."
Henry Chesbrough, author, OpenInnovation; professor at UC Berkeley's Haas School of Business

"What Matters Now lets you in on the five things that will transform your organization—or sink it. It's your choice—put Gary Hamel's book at the top of your to-do list or procrastinate and risk falling farther behind."
Charlene Li, author, Open Leadership; founder of Altimeter Group


Product Details

  • Hardcover: 304 pages
  • Publisher: Jossey-Bass; 1 edition (February 1, 2012)
  • Language: English
  • ISBN-10: 1118120825
  • ISBN-13: 978-1118120828
  • Product Dimensions: 9.1 x 6.1 x 1.2 inches
  • Shipping Weight: 1.2 pounds (View shipping rates and policies)
  • Average Customer Review: 3.8 out of 5 stars  See all reviews (4 customer reviews)
  • Amazon Best Sellers Rank: #1,879 in Books (See Top 100 in Books)

More About the Author

Gary Hamel is a founder and chairman of Strategos, and Visiting Professorof Strategic and International Management at the London Business School. He is the co-author of the international bestseller, Competing for the Future.

 

Customer Reviews

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Average Customer Review
3.8 out of 5 stars (4 customer reviews)
 
 
 
 
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4 of 4 people found the following review helpful:
5.0 out of 5 stars A thought provoking and thoughtful examination of business that will make you think, then act, February 11, 2012
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This review is from: What Matters Now: How to Win in a World of Relentless Change, Ferocious Competition, and Unstoppable Innovation (Hardcover)
Gary Hamel's new book What Matters Now is a different type of business, leadership and management book. Where most offer single dimensional prescriptive recipes for success, Hamel has provided a thoughtful, deep and readily accessible look at the current state of business, management, capitalism and society.

What Matters Now treats the reader as an intelligent, concerned and reflective professional rather than a mindless consumer of business advice. The result is a book that is as refreshing as it is provocative.

Highly recommended, not as a path to success, but as a guide for personal reflection on the state of business, leadership and what can be possible if only we decide to make it so.

Hamel covers a wide range of subjects in 25 tightly written chapters from morality of business leaders and their failure in the financial crisis to new views on innovation, management, participation and the impact of technology on the way we work. The book is divided into four sections:

Section 1: Values Matter Now addressing the failure of values and its consequences coming out of the global financial crisis.

Section 2: Innovation Matters Now covering the need for greater innovation, focus on design and recognizing the personal challenges and rewards for innovation. Chapter 2.4 on turning innovation duffers into pros offers the most realistic view on why innovation is hard that I have read in a long time.

Section 3: Adaptability Matters Now provides a view of the nature of change, the forces driving it and the rewards associated with creating more adaptable and engaging organizations.

Section 4: Passion Matters Now contains a sharp and well-constructed analysis of modern accepted forms of management and what is possible if we put a focus back on people and their passions. Chapter 4.3 building communities of passion, which describes how St. Andrew's church created mission-shaped-communities offers an example we can all see personally and think about how to apply professionally.

Section 5: Ideology Matters Now concentrates on the intellectual underpinnings and believes of modern management and challenges leaders to be different. Hamel provides examples of how to work without hierarchies, where employees are treated as adults and people make their own decisions. The result is creativity and success rather than the chaos others would predict.

Hamel illustrates his points with an energetic, engaging and surprisingly personal writing style that not only tells a story but also makes points that make you think. For example, I had no idea that Hamel was a latecomer to the game of golf or how the feeling of a well made shot is similar to the feeling associated with creating a innovation. Many of these stories have been featured on his Wall Street Journal Blog, but taken together each takes on new context and purpose. They constitute a way of thinking about the future that is best contemplated at book length.

It takes one kind of person to `tell' you what you should do in a business book. It takes another, one with deeper insight, concern and interest to tell the truth and trust that the reader can make their own decisions. Hamel writes for that reader, one who will think about what they have read and seek to apply the principles rather than blindly follow a process.

Strengths

Hamel treats the reader as an adult. He writes to influence the way you think and in a way that is more lively, less academic and provocative than business books that are edited or reviewed by corporate committees. The book gives you a sense of spending the day with Hamel and having a deep and engaging conversation of what it will take to create the type of world we all would be proud to live in and pass onto our children.

The books chapters are clear, concise and focused around a single idea that is well supported by examples and advice provided in terms of things to think about rather than tasks to perform.

The book is filled with rules of thumb; lists and case examples that help the reader distill the message into ideas and actions that they can readily apply in their own situations. This keeps the book actionable and accessible and avoids being a theoretical manifesto.

The book covers topics that are not normally thought of in a business book like culture, ideology, and behavior and applies them to non-traditional situations. For example, Hamel's examination and discussion of the management ethos of modern religions was eye opening and illustrative.

Challenges

Readers looking for a prescriptive polemic statement of success will find this book frustrating. There is no 12-step process, seven habits, or three things that you need to blindly follow. You need to be prepared to think about the points made in this book.

People entrenched in the power structure will find this book annoying in the sense that it constantly chips away at the notion that the top knows all, controls all and that hierarchy is the natural order of things. Hamel's chipping away at the fundamentals underneath current control obsessed management is significantly more revolutionary than it might appear.

Some may find Hamel's discussion of Values, Innovation, Adaptability, Passion and Ideology too high level, simplistic or cursory. After all, each of these topics is at least a book in its own right, so how could anyone say something important about them. Hamel resolves that dilemma by going to core and central issues in each of these areas and addressing them with pointed and powerful arguments and ideas that make you think.

Overall, highly recommended for people who are willing to consider different arguments, ideas and recommendations. Reading What Matters Now generates contemplation and thought rather than mindless consumption of the latest answer to all questions. The challenges we all face from the crisis of values to the creation of mechanistic organizations require deep thought to address successfully. That is what makes reading What Matters Now well worth your time, attention and passion.
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5 of 7 people found the following review helpful:
1.0 out of 5 stars Horrible... I threw the book in the trash, February 12, 2012
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This review is from: What Matters Now: How to Win in a World of Relentless Change, Ferocious Competition, and Unstoppable Innovation (Hardcover)
This book isn't even worth remaining on my shelf--I threw it in the trash after finishing the last chapter. I have never done this before--especially given the fact I just spent ~$17 to purchase it. Gary doesn't even begin to present a new idea until about page 100. At that time, he begins to pontificate on his a priori assumptions based not on any true accomplishment of his own, but the typical fabricated altruism of an idealistic, ivory-tower professor. His BS is endemic of many consultants, theorists, and self-proclaimed gurus who have never survived/thrived out in the trenches--who have only studied entrepreneurs from afar--yet never been one themselves. Consequently, he asserts numerous assumptions based on his observations, perceptions and anecdotes, rather than statistically significant data, a successful biographical narrative, rigorous academic literature, or authentic case study. Particularly unhelpful are his tired platitudes endemic of many current populist beliefs. Examples include the overindulgence of the disaffected American worker, ad hominem bashing of the perceived corrupt corporate leadership class, and the ever-tiring use of corporate success stories (like Apple) to validate the author's own worldview. Save your time and pass on this book.
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5.0 out of 5 stars How and why knowing and doing what matters NOW will create an organization "fit for the future and fit for human beings", February 11, 2012
This review is from: What Matters Now: How to Win in a World of Relentless Change, Ferocious Competition, and Unstoppable Innovation (Hardcover)
I have read and reviewed all of Gary Hamel's previously published books and consider What Matters Now to be his most valuable...thus far. There are specific reasons why he is ranked among the most important business thinkers and all are evident in his latest book: He has an insatiable curiosity to understand what makes an organization successful, what doesn't, and why; he has a passion to share what he has learned with as many business leaders as possible; his material is directly relevant to almost any organization, whatever its size and nature may be; and his experience-driven insights invalidate the sacred premises and assumptions of what James O'Toole so aptly characterizes, in Leading Change, as "the ideology of comfort and the tyranny of custom."

In the Preface, Hamel urges his reader to ask, "What are the fundamental, make-or-break challenges that will determine whether your organization thrives or dives in the years ahead?" For Hamel, five issues are paramount:

o Values: "Not surprisingly, large corporations are now among society's least trusted institutions...vales now matter more than ever."

o Innovation: "After a decade of [begin italics] talking [end italics] about innovation, it's time to close the gap between rhetoric and reality. To do so, we'll need to recalibrate priorities and retool mindsets."

o Adaptability: "In most organizations, there are too many things that perpetuate the past and too few that encourage proactive change. The `party of the past' is usually more powerful than the `party of the future.'"

o Passion: "The problem is not a lack of competence, but a lack of ardor. In business as in life, the difference between `insipid' and `inspired' is passion."

o Ideology: "Better business processes and better business models are not enough - we need better principles. That's why ideology matters now more than ever."

Hamel devotes a separate Section (consisting of five chapters) to each of these five challenges in which he explains how leaders can ensure that their companies "win in a world of relentless change, ferocious competition, and unstoppable innovation." As I worked my way through his lively and eloquent narrative, I was reminded of one of Marshall Goldsmith's books whose title asserts, "what got you here won't get you there." In response, I presume to suggest, Hamel would assert, "what you do NOW and how you do it will determine whether or not there is a `there.'"

In the concluding chapter, he shares a roster of 25 make-or-break management "moonshots" that are intended to inspire business innovators everywhere, compiled by 36 management experts (the "Renegade Brigade") after lengthy discussion during a conference. (Note: Some of this material previously appeared in an HBR article, February 2009.) He hopes that one or more of these moonshots will inspire his reader to become a management innovator. More specifically, "to question your assumptions, surrender your conceits, rethink your principles, and raise your sights - and that you challenge otters to do the same. We know broadly what must be done to create organizations that are fit for the future. The only question is, `Who's going to lead and who's going to follow?' How you answer [begin italics] that [end italics] question matters most of all."

If not now, when?
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