Customer Reviews

What Is Total Quality Control?: The Japanese Way (Business Management)

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This was the first book I read on quality a long time ago and stills on my bookshelf.

Ishikawa insisted that Total quality means everyone contributes but in teams rather than as an individual, and went on to coin the phrase that quality was a thought revolution and based on the "respect of humanity". Maintaining that building a quality culture was a slow process easily destroyed by too rapid an implementation and that collecting and analysing factual data was the essence of quality control.

Like others, Ishikawa believed that quality begins with the customer and therefore the essence of any improvement is based on understanding that customers needs, aspirations and reactions. Clear and distinct clarity was needed in a specification to cover any relevant condition such as humidity, temperature and feel. He also pointed out that customer complaints rather than being a criticism was a vital quality improvement opportunity to be actively sought out.


Ishikawa built on Feigenbaum's concept of total quality and suggested that all employees have a greater role to play, arguing that an over-reliance on the quality professional would limit the potential for improvement. Maintaining that a company-wide participation was required from the top management to the front-line staff. As every area of an organisation can affect quality, all areas should study statistical techniques and implement as required with internal and external Quality Audit programmes. Going on to name areas such as engineering, design, manufacturing, sales, materials, clerical, planning, accounting, business and personnel that can not only improve internally but also provide the essential information to allow strategic management decisions to be made concerning the company.

Ishikawa makes a careful and intense analysis about the meaning of the Quality Control . Its reading is ver interesting and passionate . It is a fundamental tool for all those managements who really want improve their productivity in their respective work places .
A must for you to have it .

Found this book while desparately looking for material for a term paper. Found it on Friday, had it by Tuesday in plenty of time for inclusion in my paper. A good source of information related to Kaoru Ishikawa's work in the field of Quality Management.

One of the great foundational books for the quality movement. Ishikawa is regarded as one of the early pioneers of TQM. In this, his seminal work, he discusses the full gamut of TQM - from personnel and training through corporate and customer strategies.

Probably the most useful components for the modern reader are Ishikawa's ideas on management and training, as well as cultural readiness. His admonitions that the TQC approaches in Japan cannot work exactly the same in America have proven prescient over the last 30 years. His views that employees must be empowered to drive quality throughout the organization ring even more true today.

A good background read for anyone interested in quality, six sigma or manufacturing management.

I needed this book for some research. Since it would be substantially marked-up in the process I took a chance on the bargain price offering. What I received was a new book in great condition. The service was great and the condition was better than I had hoped for. I will look for this seller again!

By reading this book you will learn more about what Kaoru Ishikawa has to say about standards, quality control, and the fishbone diagram. Ask yourself why industry uses standards? The answer is consumers may not be satisfied with a product, and the consumer requirements may change from year to year and that makes industrial standards hard to keep up with consumer requirements. While on the subject of asking questions than ask you what is quality control? According to Kaoru Ishikawa it's a system of production methods, which economically produces quality goods or services meeting the requirements of consumers. The last and final question to ask yourself is what would a fishbone diagram do for me? It would assist you in the identification and listing of all the possible causes that produce problems.

I select the above phrase as the review's title because it benefits me most. This phrase is very useful in manufacturing firm. If we follow this phrase tightly, we will be able to ensure the products' quality before reach to end-users.

Besides that, before implementing QC in Japan, Ishikawa analyzed the differences between QC activities in Japan and Western Countries and concluded it is due to each nation's unique social and cultural background. It gave me a hint that, in order to implement QC in an organization, the information about that organization's social and cultural background must at one's finger tips.

The item I ordered was advertised as "new". The item I received was clearly aged and discolored.