Customer Reviews

What Were They Thinking?: Crisis Communication -- the Good, the Bad, and the Totally Clueless

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This book is easy to read because it's divided into short sections on different corporations and people, each one reviewed as a case study in crisis communication.

I would have liked it if the opening comments wrapped to the end and we learned what the author did with his own crisis.

I would have liked more systematic formatting of points in the individual case studies. Each seemed to have been written without regard to how the others were presented.

I would have liked more progression of ideas. Instead, the lessons from each case study seem to be pretty much about the same.

But I liked this book. I liked reading about the crises in communication, many of which I was very familiar with, and some which were new to me. I liked the basic points being made. And I've passed this book on to my boss, because I think the message is worthwhile. Every business, agency, non-profit corporation, governmental entity, and public figure should have a crisis communication plan.

Saw this in a local Borders and rushed home to get it for my kindle. Not available, so I rushed back and bought it at Borders.

Quite entertaining and easy to read. Each chapter can be digested as a seperate helping. Not just about corporations but discusses some big communication problems...think IMUS, Rudolph Guiliani and Dick Chaney!

Lot's to learn at the individual level and some good tips for what to do when things go wrong. Useful for Managers also not just the Big Boys.