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What Women Want: The Global Market Turns Female Friendly [Bargain Price] [Hardcover]

Paco Underhill
3.6 out of 5 stars  See all reviews (27 customer reviews)

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Book Description

July 6, 2010
PACO UNDERHILL, the author of the hugely successful Why We Buy and The Call of the Mall, reports on the growing importance of women in everybody’s marketplace—what makes a package, product, space, or service "female friendly." Underhill offers a tour of the world’s marketplace—with shrewd observations and practical applications to help everybody adapt to the new realities. As large numbers of women become steadily wealthier, more powerful, and more independent, their choices and preferences are transforming our commercial environment in a variety of important ways, from the cars we drive to the food we eat; from how we buy and furnish our homes to how we gamble, play, and use the Internet—in short, how we spend our time and money. With the same flair and humor that made his previous books universally appealing, Underhill examines how a woman’s role as homemaker has evolved into homeowner and what women look for in a home. How the home gym and home office are linked to the women’s health movement and home-based businesses. Why the refrigerator has trumped the stove as the crucial appliance. How every major hotel chain in the world has redesigned rooms and services for the female business traveler. Why some malls, appealing to women, are succeeding while others fail. What women look for online and why some retail websites, like Amazon, attract women while other sites turn them off. "The point is," writes Underhill, "while men were busy doing other things, women were becoming a major social, cultural, and economic force."

And, as he warns, no business can afford to ignore their power and presence.


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What Women Want: The Global Market Turns Female Friendly + Why We Buy: The Science of Shopping--Updated and Revised for the Internet, the Global Consumer, and Beyond + Call of the Mall: The Geography of Shopping by the Author of Why We Buy
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Editorial Reviews

From Booklist

Despite continued pay inequities, in 2005 young women under 30 earned more than men for the first time in U.S. history, signaling greater influence in the consumer market. Underhill, founder of Envirosell, Inc., marketer to major retailers, draws on market research and personal observations to detail the ways that women are influencing design, marketing, and service in industries from car manufacturing to architecture to banking. What do women want? Cleanliness, control, safety, and consideration. Women are behind the growth in the health-food industry, new urbanist communities that offer the geographic closeness of cities and the safety of suburbia, and contemporary kitchens with open plans and appliances geared toward convenience. Underhill notes that trends continue to favor the influence of women with the reduction of the manufacturing sector that needs muscle, greater control over women’s reproductive lives, and an education system that suits girls more than boys. Underhill offers good insights, though his tone seems a bit off sometimes, and female readers are likely to wonder how the same material might have yielded different insights from a woman writer. --Vanessa Bush

Review

“With wit, razor-sharp analysis and a better understanding of what women want than most of us have – or at least realize we have. It will make female consumers think differently about their shopping and, hopefully, encourage stores to sell a whole lot differently.”

—Jayne O’Donnell, retail and consumer reporter, USA Today



"Underhill makes these fascinating details even more fun to read with a conversational, sometimes comic tone."

St Louis Post Dispatch

“What Do Women Want? A man who gets it. Meet the wise, witty and only occasionally geeky Paco Underhill, who explained to me why I prefer curved shower curtains.”

—Christine Lehner, author of Absent a Miracle and What to Wear to See the Pope.

“What Women Want is not just a great marketing book, it is an astounding study of the socio-economic forces of the last fifty years. Paco Underhill blends social history with scientific data in a sensitive volume that is a must-read for anyone who wants to sell anything. Period.”—Susy Korb, Brand Strategist, Harry Winston

"Underhill shows himself to be both an amiable and a knowledgeable guide to the shifting retail landscape."

Wall Street Journal


Product Details

  • Hardcover: 224 pages
  • Publisher: Simon & Schuster; First Edition edition (July 6, 2010)
  • Language: English
  • ISBN-10: 1416569952
  • ASIN: B0048ELF6C
  • Product Dimensions: 9.4 x 6.1 x 1 inches
  • Shipping Weight: 13.6 ounces (View shipping rates and policies)
  • Average Customer Review: 3.6 out of 5 stars  See all reviews (27 customer reviews)
  • Amazon Best Sellers Rank: #575,703 in Books (See Top 100 in Books)

More About the Author

Paco Underhill is the founder and CEO of Envirosell, Inc. His clients include Microsoft, McDonald's, adidas, and Estee Lauder. He is a regular contributor to The Wall Street Journal and The New York Times. He lives in New York City.

Customer Reviews

This book is downright fun to read! Judith Owens  |  3 reviewers made a similar statement
Good 4 hour plane ride book, it will keep your interest and get you thinking. Reg Nordman  |  2 reviewers made a similar statement
I kept reading page after page wishing a golden gem would appear. Matt  |  1 reviewer made a similar statement
Most Helpful Customer Reviews
32 of 35 people found the following review helpful
3.0 out of 5 stars You've Come a Long Way, Baby July 6, 2010
Format:Hardcover
Having enjoyed and learned a lot from retail expert Paco Underhill's previous two books, Why We Buy: The Science of Shopping--Updated and Revised for the Internet, the Global Consumer, and Beyond and Call of the Mall: The Geography of Shopping by the Author of Why We Buy, I was pleased to see he has another book out. Despite the cringe-worthy title, I wanted to give Underhill the benefit of a doubt. In What Women Want: The Global Marketplace Turns Female-Friendly, he makes the observation that women do a lot of shopping and not just for clothes and food. They have a say in big ticket items like cars and houses and appliances. Many women are not even married, they work for a living, and buy their own houses, cars, and appliances. Hear me roar.

It's a sure bet that Underhill didn't write this book for women at all. He uses awkward phrasing, making it sound as if he's reporting anthropological findings about a colony of exotic specimens with quaint shopping habits. He shies away from the word "woman" most of the time, opting for "female" and "female of the species."

His major finding is that women like things clean. Clean stores, clean hotel rooms, clean restrooms. Here's a flash for you retailers out there - men like things clean too.

There are some useful nuggets in the book, if you're willing to wade through frequent speculations that women like curvy surfaces as opposed to more manly straight edges. For instance, in the chapter about hotels, Underhill notes that women are more concerned with security than men are. That means that a woman may not appreciate it when the clerk at the reception desk calls her by name several times as she checks in, so that everyone in the lobby knows her name. Good advice.

Unfortunately, you have to put up with a lot of generalizations and spurious factoids, such as "In general, females find it much easier to orient their way around if they can look at a 3D map." Here's a mysterious observation on parking lots in the Netherlands where - "Perhaps because of biological imperatives ... females are more comfortable positioning themselves - and their small cars - over something rather than within two defined lines. Men, owing to their own biology ... are more at ease navigating their vehicles in between a target."

I'd like to think that Underhill did actual research to come up with his advice, maybe some surveys and questionnaires, gathering statistics and such, but if he did, he doesn't mention it. We just have to take his word for it that "Reading ... has always been a more traditionally female passion than a male one. It's sedentary, meditative, personal. It's passive (I mean that as a compliment)..."

To be fair, Underhill makes generalizations about men too, as if men don't care if their hotel room or store restroom is clean, or that men are only about specs and power and don't care at all about convenience and comfort. Most of the improvements Underhill suggests would be as appreciated by men as they would be by women. Clear instructions, thermostat controls in hotel rooms, clothes that fit, who doesn't want those?
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20 of 22 people found the following review helpful
1.0 out of 5 stars So very disappointing July 30, 2010
By Matt
Format:Hardcover|Amazon Verified Purchase
I love Paco's work. I'm a Paco fan. His company and insights are remarkable. This book, however, is far from insightful...except for his observations related to Best Buy.

I preordered the book and waited in expectation for the day it arrived. I kept reading page after page wishing a golden gem would appear. "Why We Buy" is a great book with solid research that support his findings. This is a wandering, unorganized, pointless collection of thoughts that would be concluded by anyone who spends a day with their wife or close female friend.

Paco's and Envirosell's work deserves a better representation than this random collection of thoughts...

My wife, knowing that I'm a huge Paco fan, read the book before I could get to it. It took her less than a casual day's reading and she concluded that the introduction is more valuable than the actual content.

Women want: 1)cleanliness, 2)control, 3)safety, 4)you to be considerate...Now, stop there. The essence of the book has now been shared. Avoid the wandering remainder of the book.
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6 of 6 people found the following review helpful
3.0 out of 5 stars disappointed October 15, 2010
Format:Hardcover
Paco Underhill is a retail anthropologist. He studies, for example, traffic patterns inside grocery stories. He's the kind of guy who's responsible for why milk is at the back of the store, what appears on the end caps of each aisle, why some cereal goes on the bottom shelf and some on the top ... It's fascinating stuff. In fact, two of my favorite books are his previous ones, Why We Buy: The Science of Shopping--Updated and Revised for the Internet, the Global Consumer, and Beyond and Call of the Mall: The Geography of Shopping by the Author of Why We Buy.

This book has some of that in it. For example, he does well taking us around hotels, electronics stores, casinos, and clothing stores, and all with a special eye to female consumers. For example, ever think of a drug store as the female equivalent of the much more markedly male convenience store? Makes a lot of sense.

Unfortunately, the rest of the book comes nowhere close to these passages, or to his other books. Instead, what we get are rambling musings, with no real data to back them up. These cover areas that aren't suited to his retail approach - houses, kitchens, bathrooms - as well as others that might be - gyms, farmer's markets ...

Now, I would have been fascinated by what his research told us about these topics. And, yes, he's an interesting guy, a great writer, and certainly knows whereof he speaks. But, in the end, it's really mostly just musings.

Actually, the overall impression I got with this effort was that Underhill may have simply been "phoning this one in." The research is lacking, the writing is (though well done) perhaps a little too cute, and some things are repeated over and over (the supposed appeal of cleanliness and curves to women, for example).

So, deadline? Getting bored? Wanting to turn a quick buck? Nearing retirement age? I don't know. All I do know is how excited I was to see another book by him, and how disappointed I was when I turned the last page.
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Most Recent Customer Reviews
1.0 out of 5 stars Is it possible to read an entire book and learn nothing???
This book is so shallow and obvious with so many patently sexist remarks and conclusions that it makes me wonder how the author ever got to the point of having a second book... Read more
Published 1 month ago by Annie
2.0 out of 5 stars A magazine article masquerading as a book
This is a magazine article masquerading as a full-length book. There are patches of brilliance as one expects in an Underhill book, but much of it is just filler. Read more
Published 14 months ago by C. Denver Mullican
4.0 out of 5 stars Starts out slow but eventually becomes a great read
What Women Want by Paco Underhill is a fascinating read after you get past the boring first couple of chapters. Read more
Published 19 months ago by Ayla Freeman
4.0 out of 5 stars Not Surprised .......
..... that most of the bad reviews are from male readers.

Hats, both fedora and pillbox, off to Mr. Read more
Published 21 months ago by satansconcubine
3.0 out of 5 stars Not as good as his other books
Let me start by saying that I absolutely loved Why We Buy, so compared to that book, I found this one disappointing. Read more
Published 22 months ago by M. Hyman
1.0 out of 5 stars Waste of money!
I agree with that you can stop reading this book at the intro... just get a copy at a local book store and stand for 3 minutes... that is how long it will take.... Read more
Published 24 months ago by Andre Ferreira
5.0 out of 5 stars A Wow! Savvy insights and fun for consumers and professionals alike.
This book is downright fun to read! If you're in the product, people or service business, it's a must. Read more
Published on April 4, 2011 by Judith Owens
4.0 out of 5 stars Not Underhill's best, but still engaging
Underhill is a terrific, engaging writer. He writes accessible and interesting insights into consumer behavior. This book is entirely dedicated to women's behavior. Read more
Published on January 1, 2011 by A. Stone
3.0 out of 5 stars Witty guide to engaging women consumers
Frequent speaker and best-selling author Paco Underhill attempts to answer the vital question, "What do women want? Read more
Published on December 16, 2010 by Rolf Dobelli
3.0 out of 5 stars Enjoyable, but less detailed than his previous books
I like Paco Underhill's books, and this one is pretty good. But it's not as much prescriptive as it is descriptive. Read more
Published on November 19, 2010 by Matthew Buckley-Golder
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