Start reading What Do You Say When . . . on the free Kindle Reading App or on your Kindle in under a minute. Don't have a Kindle? Get your Kindle here.

Deliver to your Kindle or other device

Enter a promotion code
or gift card

Try it free

Sample the beginning of this book for free

Deliver to your Kindle or other device

Sorry, this item is not available in
Image not available for
Image not available

What Do You Say When . . .: Talking to People with Confidence on Any Social or Business Occasion [Kindle Edition]

Florence Isaacs
4.6 out of 5 stars  See all reviews (5 customer reviews)

Kindle Price: $9.99
Sold by: Random House LLC

Free Kindle Reading App Anybody can read Kindle books—even without a Kindle device—with the FREE Kindle app for smartphones, tablets and computers.

To get the free app, enter your email address or mobile phone number.


Amazon Price New from Used from
Kindle Edition $9.99  
Hardcover --  
DK Essential Managers by Pippa Bourne
DK Essential Managers by Pippa Bourne
Check out the newest book by Pippa Bourne. Learn more | See related books

Book Description

Have you ever walked alone into a room of chattering people and felt nervous? Is the idea of attending a wedding or job interview where you won't know many people intimidating? The art of conversation is a necessary skill for navigating life’s social and business occasions, and with practice you can develop the ability to easily talk to people. What Do You Say When ... is a smart, useful tool that helps you assess all situations and approach people with confidence.

When you can chat easily and know the right things to say, you not only feel more relaxed, but also make others feel comfortable. What Do You Say When ... provides a complete guide to conversation in a variety of circumstances. It teaches the basics, plus helpful rules that work anywhere and with anyone—at cocktail parties, dinners, charity benefits, job interviews, conferences and conventions, dates, and even at family reunions and other gatherings.

Also covered are can’t-fail conversation openers and strategies for expanding conversation and getting to know casual social or business contacts better. You’ll learn how to find appropriate words for difficult times, such as a friend’s divorce, illness, or job loss, or when someone’s loved one has died. Included, too, are tips on teaching your children to converse politely.

Filled with examples, ideas, and practical advice, What Do You Say When ... helps you master one of life’s most essential skills.

From the Hardcover edition.

Editorial Reviews

From Publishers Weekly

In her latest, lifestyle author Isaacs (When the Man you Love is Ill, Change Your Mind, Change Your Body) shares her personally-developed techniques for breaking the ice and keeping things moving, along with anecdotes and insight into the psychology, sociology and art of the conversation. Her ten rules include finding common ground, listening, complimenting, responding to body language and exiting gracefully; none are groundbreaking, but are examined carefully, with encouragement and sympathy. Introduction chapters alone should get readers ready to stretch their comfort zones and meet new people, and subsequent chapters on a thorough list of situations-parties, dates, weddings, conventions, business meetings and more-make specific, easy-to-reference recommendations. Final chapters provide brief consideration of tricky topics (illness, divorce, losing a job) and how to teach her techniques to children and teens. For even committed introverts, this sturdy primer should instill confidence and a positive attitude toward speaking in public.
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.

From School Library Journal

Adult/High School—This small book lays out a strategy for successful networking and socializing through a series of simple tips related to a wide array of common business and social situations. The author offers up hundreds of conversation starters designed to elicit thoughtful responses from acquaintances, colleagues, and even complete strangers. Her underlying technique is to ask open-ended questions and to encourage others to talk about themselves. While this book will prove most useful to individuals seeking to overcome introverted tendencies, even expert conversationalists will find useful suggestions for dealing with difficult situations. Written in a simple and engaging style, this practical guide is filled with real-world scenarios depicting job interviews, family gatherings, dating, and funerals. Teens will enjoy role-playing the sample conversations and will develop skills to help them assess a variety of interactions.—Heidi Dolamore, San Mateo County Library, CA
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.

Product Details

  • File Size: 398 KB
  • Print Length: 162 pages
  • Page Numbers Source ISBN: 0307405281
  • Publisher: Potter Style (May 5, 2009)
  • Sold by: Random House LLC
  • Language: English
  • ASIN: B0028MBKTS
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Enabled
  • Lending: Not Enabled
  • Amazon Best Sellers Rank: #899,838 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
  •  Would you like to give feedback on images?

Customer Reviews

4.6 out of 5 stars
4.6 out of 5 stars
Share your thoughts with other customers
Most Helpful Customer Reviews
6 of 6 people found the following review helpful
5.0 out of 5 stars I HAVE read it! August 14, 2009
I, too, have been tongue-tied many times at parties and business events. In fact, I've often worried so much about what I'm going to say I've forgotten to listen! I saw the author, Florence Isaacs, on a morning talk show and raced out to buy her book. While I can't say it's changed my life, it HAS changed my social life. The author gives practical tips that are truly helpful in getting over any initial conversational hump. I feel like I'm now armed with tools to get conversations started and keep them rolling (without rolling into a ditch!).The tips aren't silly, either. They are practical and real. And really work. Whew! Wanna talk? Bring it on!
Comment | 
Was this review helpful to you?
5 of 5 people found the following review helpful
5.0 out of 5 stars "What Do You Say When..." is a great book! September 8, 2009
"What Do You Say When..." is an extremely useful book. I used a few of the conversation strategies recently when I had to attend a wake. Rather than feeling tongue-tied, I knew what to say. It's a wonderful idea for a book and the author has pulled it off really well.
Comment | 
Was this review helpful to you?
4.0 out of 5 stars Great book February 4, 2014
By GrannyG
Format:Hardcover|Verified Purchase
Not everything in this book is applicable to all people. But there is something for everyone! Whether you need to learn to speak up or you need to learn to give others a chance to speak, this book will be quite helpful. It is an enjoyable read with many entertaining stories as examples.
Comment | 
Was this review helpful to you?
2 of 4 people found the following review helpful
5.0 out of 5 stars Good for networking November 10, 2009
By Pat O.
This is such a useful book. It can help at networking and other business events, which can be so important in this economy.
Comment | 
Was this review helpful to you?
0 of 1 people found the following review helpful
4.0 out of 5 stars Four Stars September 11, 2014
Format:Hardcover|Verified Purchase
arrived as promised
Comment | 
Was this review helpful to you?
Search Customer Reviews

More About the Author

Discover books, learn about writers, read author blogs, and more.

What Other Items Do Customers Buy After Viewing This Item?


There are no discussions about this product yet.
Be the first to discuss this product with the community.
Start a new discussion
First post:
Prompts for sign-in

Look for Similar Items by Category