Reformat your computer's hard drive to reinstall the mapping software? That is totally unacceptable. No software installation, of any type except Windows itself, should *ever* require such drastic action. And any decently-designed update software should not fail to the extent described, even if interrupted for any reason. There are always fallback and recovery strategies for software upgrades where the unit can at least operate minimally even if interrupted at the worst possible time; interrupted at any other time should simply have the update not take effect and leave the unit in the previous state. This is standard for any modern software.
I have inherited a 700 and am looking for experiences upgrading to the version 6 maps and software, and this is sounding really crazy. It appears that Magellan's software is an amateur effort, support is handled by the lowest bidder, and Magellan would rather get your cash now than keep you as a long term customer.
Magellan rarely proivides map updates. I purchased 2 5045LMs in 2010 and have received only ONE map update. With Lifetime Map Updates they are supposed to occur 4 times a year, but I have only received 1. Not good for their Lifetime Map Updates.
Mr. Keh, it shows extraordinarily poor business sense to blame your customers for the poor systemic performance of your product. I cannot imagine how poorly designed your hardware and software must be in order to cause such a catastrophic problem so easily, and I cannot imagine the hubris of telling someone that they must reformat their computer hard drive to recover their GPS and calling this "good news." I have determined now that I want no part of a product that blames it's users first for what is so obviously a systemic weakness of design.
I've had my Magellan RoadMate 760 for almost 2 years now. When it worked, I enjoyed it. It made driving new places a breeze, and it was nice to be able to look up points of interest from the extensive POI library that it has in memory. So when I heard that a map update was on the horizon, I got excited and decided that I would purchase it. I know, I was a little upset that they were charging after I paid so much for this GPS, especially now that you can get smaller, lighter GPS units for less than half of the price I originally paid for this thing.
Map Update: So after months of map update delays, Magellan finally releases it 6 months after they originally said they would. After a lengthy shipping time of about 3 weeks, I received the DVD. I followed the directions to a T, which instructed me to plug the GPS into the computer, and let the update run for several hours. Once it was done, I unplugged the GPS, and put it back in my car, excited to see the new POI's and addresses. Instead, the GPS didn't power on at all!!! The adapter light was coming on, so I knew it wasn't the adapter, I tried something else in my power socket in the car. Car socket was fine too. I tried the AC/DC plug that came with the GPS, it worked, the GPS unit still wouldn't power on. So I paid almost $70 dollars for an update that turned my $750 GPS (price when I bought it 2 years ago) into an expensive paperweight.
I got on magellangps.com and filled out the "service request". Talk about a joke, that was about two months ago, and I haven't heard anything, no email, no nothing. I tried again today. Later this week I plan to call their ridiculously useless Customer service department back. I'm sure I'll end up doing nothing more than wasting cell phone minutes, my time, and being told to call back at another time or fill out a service request form on their website. Ultimately, after purchasing 2 GPS units from Magellan, I would STRONGLY urge against buying a GPS from this company. If something goes wrong, they'll hang you out to dry. 66% of the products I've purchased from them are now useless. The map update, was a waste of money and worthless. BEWARE!!!!
I have 3 Magellan units with FREE LIFETIME Map Updates. I have 2 5045LMs and 1 5145TLM. The only problem is, Magellan has only released 1 (ONE) map update in the last 8 months in comparison to my Garmin which has received 1 Free Map Update every 3 months. Magellan recently switched to TeleAtlas and in an e-mail communication in December, Magellan Tech Supprt told me that they had released v45 to replace v43 maps which were released in June 2011, but their release had destroyed many units and they had to retract the update. In January 2012, I was told by Magellan that their Tech Support were still looking for a release date for v45 in late January but that they were experiencing major difficulties. At this point, now mid-February 2012, I do not see Magellan's Free Lifetime Map Updates as a viable option given that they have not released a map update in over 8 months.
Mr Keh, I bricked my unit as well years ago with your update, and I assure you I followed the procedure to the letter and did not have any power glitch during the update. The update system and product is clearly faulty. But, two years ago, when I had the issue, I simply purchased a Garmin unit, and I have warned dozens of people away from Magellan products ever since.
How do I reformat the computer hard drive on my magellan roadmate 2136T-LM so that I can reinstall the mapping software? I updated the software and map today and my gps is pretty much no longer worth a crap and I also followed the instructions to a T. It will no longer bring up the POI's and when I was out riding around in my car trying to see if it would work as far as directions also. It was very sluggish and I was home and the directions were about 5 streets behind. Please, if you would be kind enough to tell me how to reformat it's hard drive so I can reinstall the map update, I would appreciate it so very much.
EARL -- curious about the time line in your post. I see that on the Magellan site they show Map Upgrade v45 as being the most current. If I read your post correctly, that upgrade was originally released in Dec 2011 and then retracted and in Feb you still didn't have it? That would suggest the current Map Upgrade v45 is at BEST 5 months old (if they released it February 19th
Mr. Keh - I'm curious: you say that a Magellan RoadMate is 10 years old? How do you know? I got the Magellan RoadMate 5045T-EU today -- and was told it was a current model, first released end of 2010. I want to know how often the maps are updated -- Map Upgrade v45 was scheduled for Dec 2011 release and it is the one currently posted on the Magellan website. That was 8 months ago. When will the NEXT Map Upgrade come out? If it is going to come out in July/August/Sept then I'd rather wait to get my "free upgrade" for the next version since I won't be needing the unit until October 2012.