My first Kindle died within a year. got a replacement for which I had to pay half, and it died less than 2 years later;it did not get much use as I gave it to my husband who only used it on trips over 12 hours in the air, Last xmas 2010 he gave me the Kindle 2--I would like to buy him a new one but have already noticed that my# 2 battery life is already degrading after 14 months of use--supposed to be good for 30 days but now is good for 21--so what is up with this????
If you have a cover without the light, take it off. For awhile, they were selling defective covers. If you call them, they will likely replace the Kindle and the cover for free. This is a known defect.
My first Kindle (3rd Gen w/keyboard) died 6 months after I bought it. Amazon replaced it with a refurbished Kindle. This one died (screen freeze) just after my warranty ended. They have offered to replace it for $80 + shipping, but I'm a little skeptical. I love my Kindle - use it every day, but I hate that it breaks so easily.
my kindle keyboard (wifi, no 3g) died after about 18 months. Developed a smudge on screen that won't go away. was not dropped or mishandled. Was offered a replacement one for $65 + USD$12 shipping. Not that great, considering refurbished ones in Australia go for AUD$99.
I have had two go bad in sixteen months. Life is not as long as it should be for the price paid. However, I just purchased a new one, figured a 1 year warranty was better for the $139 price than 90 days for a $65 replacement plus shipping charge.
I purchased the original Kindle used just before they came out with Kindle 2. The old Kindle is at least 5 years old and still works fine. My new Kindle 2 just crapped out on me yesterday after owning it less than two years. I love my kindles and hope that the replacement they are sending me lasts longer. My daughter still uses the original Kindle.
My first kindle was purchased 2010. It had to be replaced after 10 months. My second kindle broke after 14 months due to nothing I did. Requested a new one. They will gladly replace if I pay 89.00. Why would I keep buying this item from them if it only last a year.
I bought my daughter a Kindle two years ago and she informed yesterday that it is dead. According to customer service and tech support at Amazon, her Kindle is "broke". Unfortunately, I have purchased 3 more Kindles as gifts over the past year, sure wish I had known they had such a short lifespan. If mine craps out I know I won't buy another.
My first kindle lasted ten months. They sent me a refurbished model plus the case. That lasted fourteen months. Neither kindle was mishandled. They would send me another if I paid eighty five dollars. Refused, bought a Nook color instead.
Another 18 mos life span reporting in. We are not exactly techno-experts, but have treated the machine very gently. We got the case, skin and the whole ball of wax. If it was a car I'd say it was only driven on Sunday's. Still 18 months of use and it is useless!! My wife just was getting into the new kindle book she bought yesterday when it died. I find this a rediculous expectation, and will be hard pressed to recommend a Kindle to anyone, no matter what the glitzy adds say.
18 months on the Kindle Keyboard with 3g...then the screen died...lines and screen saver wouldn't leave even when turned off...certainly thought shelf life would be much longer...used it everyday...definately won't buy another high end model...going for the cheapest if at all...disappointed and saving extra pennies for insurance...good grief
14 months and mine died. It was never dropped and always in the cover, got horrible run around from amazon when I wrote them negative feedback they kept saying to get in contact with them to 'resolve' the issue. I do not call getting me to purchase another one of your disposable products a resolution. My last email with them said to get in contact with them to replace it for free, which was not my intention I was just leaving feedback on the whole experience. When I did get in contact with them they tried to get me to purchase another kindle. no thank you.
I was told directly from an amazon employee the life span of a kindle is 2-3yrs.
Bought my kindle June 2011 and it died yesterday so only 14 months old but out of warranty so am gutted. Looked on the internet and my problem seems to be a common one, top half of the screen frozen. Puts me off getting another one as i have found out that this has happened to at least 3 people i know all just beyond the one year mark!
It is rather alarming that today's technology is built to break as soon as the warranty runs out. My first kindle broke after just a few months but was able to get a replacement and the second one is not yet two years old when it reached the end of it's lfe. I did use it frequently but am always careful not to damage it. It is a lot of money for something that will not even out live a house plant.
My problems with kindle are slightly different but the result is the same. My first Kindle (3rd generation with keyboard, 3g) froze after the first few months. I called customer service and they walked me through the hard-restart. It worked. I had to do the hard-restart quite often until it was ten months old, when it froze and wouldnt even let me do that. Since it was still under warranty I called and got a replacement. Sometime in the two or three days that it took me to get a replacement it miraculously started workin again with no help from me, but since it was obviously having issues I sent it back anyway. I've had my second kindle for thirteen months now. It has worked much bettter than the first. I've hardly had to do the hard-restart at all, but again the end result is the same. It froze. I cant turn a page, put it in sleep mode, turn it off or do a hard-restart. It will do the hard-start on it's own but half the time it comes back up frozen and the other half the time it will work for five minutes before it freezes again.
The only thing Amazon was willing to do was sell me a down-graded version of the one I have now for a discounted price of $75 or I can by an upgraded one for like $90 or somehthing like that. If the lifespan of a Kindle is only a year it really isnt that cost effective.
In the interest of statistical accuracy I would like to add my sad kindle story to this forum. I purchased the kindle Keyboard for my young daughter who is a voracious reader. I too was skeptical at first about the paperless thing but found I loved the convenience of being able to have a book instantly. Like others my ( ahem ) my daughters kindle suddenly died one day. It was just after the one year warranty was up. I was horrified that Amazon seemed not to care very much. I guess I didn't think much about how long it would last... I mean I've had cell phones last 6 or 7 years and that's with daily use. Anyway some of the " discounted replacement options " Amazon offered were as expensive as the first kindle I bought. The cheaper options, (It makes me sick to even say it)... ran ad's across the screen!!! My God in heaven the last bastion of advertisement free entertainment has been molested by corporate interests. I'll be sticking with paper from now on.
Not sure why nobody is using the Sale Of Goods Act here. It covers goods against being faulty for 'until the item would reasonably be expected to last' (up to a maximum of 6 years). I'm pretty sure Amazon have officially stated somewhere the life expectancy is around 3 years, although it would ultimately be up to the OFT to make a final decision. I'd certainly expect an e-reader to last longer than 14-15 months which is when a lot of people are saying they are giving up. I also can't see Amazon admitting the life expectancy is under 15 months, which they'd have to in order to turn down a claim under the SOGA :)