Writing from a worker's perspective, the authors examine how self-managed teams and quality improvement teams can solve problems in an efficient, cooperative way, using practical methods for selecting tasks, defining team and management responsibilites, planning, and preparation. They outline statistical process control guidelines that will detect and eventually prevent the production flaws that lead to wasted resources.
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1 of 1 people found the following review helpful:
3.0 out of 5 stars
A Good Reference for Beginner,
By A Customer
This review is from: The Whats, Whys & Hows of Quality Improvement: A Guidebook for Continuous Improvement (Paperback)
I use this book for 2 years. I found it would be good for beginner who would like to get generic ideas in quality improvement (also too generic so just fit for beginner). For me, this book is good for me to prepare training material for the staffs who are fresh in quality improvement project.
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