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When Customers Talk... Turn What They Tell You into Sales Paperback


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Product Details

  • Paperback: 224 pages
  • Publisher: Kaplan Business; 1st Printing edition (December 1, 2004)
  • Language: English
  • ISBN-10: 0793195195
  • ISBN-13: 978-0793195190
  • Product Dimensions: 9.1 x 6.1 x 0.5 inches
  • Shipping Weight: 11.2 ounces
  • Amazon Best Sellers Rank: #1,795,789 in Books (See Top 100 in Books)

Editorial Reviews

Review

Gross is a recognized expert on managing the customer service experience..."When Customers Talk" will satisfy you. -- IMedia Book Club

About the Author

For information about the author, T. Scott Gross, please visit http://www.tscottgross.com/

 


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